Spa Operations Lead: Guest Experience & Wellness

AYANA Hospitality Group; Komodo; On-site; IDR 520,652,551 - 867,754,252; Full time

Job summary

AYANA Hospitality Group is looking for a Spa Assistant Manager in Nusa Tenggara Timur, Komodo. The position oversees daily spa operations to ensure an excellent guest experience while meeting operational targets. Responsibilities include supporting staff performance, managing costs, and enhancing guest satisfaction. Candidates should have 2–3 years of supervisory experience in a spa or hospitality environment, with strong knowledge of spa operations and exceptional leadership skills.

Qualifications

• Minimum 2–3 years of experience in a supervisory role within a spa or hospitality environment.
• Strong knowledge of spa operations, treatments, wellness programs, and guest service standards.
• Ability to handle guest concerns professionally and support revenue achievement through upselling and retail initiatives.

Responsibilities

• Oversee daily spa operations to ensure smooth service flow and excellent guest experiences.
• Supervise and support day-to-day bar operations, ensuring service is efficient and courteous.
• Monitor beverage cost, inventory, and ordering processes to ensure profitability.

Skills

Leadership

Guest service

Communication

Teamwork

Service-oriented mindset

Job description

AYANA Hospitality Group is looking for a Spa Assistant Manager in Nusa Tenggara Timur, Komodo. The position oversees daily spa operations to ensure an excellent guest experience while meeting operational targets. Responsibilities include supporting staff performance, managing costs, and enhancing guest satisfaction. Candidates should have 2–3 years of supervisory experience in a spa or hospitality environment, with strong knowledge of spa operations and exceptional leadership skills.