Spa Manager: Bali Pre-Opening & Guest Experience

The Cakap Group Indonesia; Provinsi Bali; On-site; IDR 121,867,000 - 145,973,000; Full time

Benefits offered by this job

Religious Holiday Allowance

BPJS Health

Meal Allowance

Pre-opening team opportunity

International standards team

Job summary

The Spa Manager will take full ownership of Earth & Skin Organic Day Spa’s Bali location in Uluwatu, leading pre-opening setup through daily operations. You will recruit, train, and mentor the spa team, establish service standards and SOPs, and guide a premium guest experience aligned with Earth & Skin’s natural-wellness philosophy.

You will manage staff rosters, scheduling, inventory, and cost controls, while driving revenue through bookings, upselling, and retail.

Qualifications

• Minimum 3–5 years in Spa, Wellness, Beauty, or Hospitality operations, ideally in Spa Manager roles.
• Strong understanding of spa operations, guest service, and wellness standards with ability to lead a service team.
• Proven ability in sales, upselling, and revenue generation; experience in staff scheduling and cost control.

Responsibilities

• Lead pre-opening and team-building for Earth & Skin Bali. Build the team and establish SOPs.
• Maintain service standards, hygiene, and five-star guest experiences; oversee guest journey.
• Drive revenue through bookings, retail, upgrades, and add-ons; monitor KPI and P&L.

Skills

Spa operations

Staff management

Sales & revenue

Guest service

Leadership

English proficiency

Tools

POS systems

Inventory management software

Job description

The Spa Manager will take full ownership of Earth & Skin Organic Day Spa’s Bali location in Uluwatu, leading pre-opening setup through daily operations. You will recruit, train, and mentor the spa team, establish service standards and SOPs, and guide a premium guest experience aligned with Earth & Skin’s natural-wellness philosophy.

You will manage staff rosters, scheduling, inventory, and cost controls, while driving revenue through bookings, upselling, and retail.