Receptionist

Bali Bliss Massage; Provinsi Bali; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Bali Bliss Massage Co. is seeking a friendly, reliable Receptionist to join our team in Bali. You will warmly welcome guests, manage bookings and inquiries, and coordinate therapists to keep schedules running smoothly.

The role requires clear English communication, a proactive attitude, and pride in hospitality. You will support guests throughout their visit and ensure our standards of presentation and service remain high.

Qualifications

• Warm, friendly and reliable receptionist required.
• Ability to communicate clearly in English with guests.
• Organised and able to work under pressure.
• Shows initiative and takes responsibility for smooth operations.

Responsibilities

• Warmly welcome guests and create an excellent first impression.
• Manage bookings, walk-ins, cancellations and inquiries.
• Communicate professionally with customers through WhatsApp, phone and in person.
• Help guests choose suitable treatments and explain services clearly.
• Coordinate therapists and rooms to keep appointments on time.
• Process customer payments accurately.

Skills

Friendly demeanor

Customer service

English communication

Calm under pressure

Reliable

Tools

WhatsApp

Phone communication

Job description

Bali Bliss Massage Co. is a busy and growing premium massage spa in Uluwatu/Padang Padang. We are looking for a friendly, confident and highly reliable Receptionist to join our team.

Our goal at Bali Bliss is simple: every guest should feel genuinely welcomed, cared for and professionally looked after from the moment they contact us until the moment they leave.

Reception plays a very important part in making that happen.

We are looking for someone who is warm and friendly with customers, organised under pressure, comfortable communicating in English, and willing to take responsibility for keeping the spa running smoothly during their shift.

This position suits someone who takes pride in their work, notices what needs to be done without always needing to be asked, and understands that excellent hospitality comes from the small details.

Key Responsibilities

As a Bali Bliss Receptionist, you will:

Warmly welcome guests and create an excellent first impression.

Manage bookings, walk-ins, cancellations and customer enquiries.

Communicate professionally with customers through WhatsApp, phone and in person.

Help customers choose the most appropriate treatments and explain our services clearly.

Coordinate therapists and treatment rooms to keep appointments running efficiently and on time.

Process customer payments accurately.

Keep reception and customer areas clean, organised and beautifully presented.

Monitor the spa throughout the shift and help ensure Bali Bliss presentation standards are maintained.

Assist with customer concerns calmly and professionally and involve management when necessary.

Support therapists and other team members during busy periods.

Follow opening, closing, booking and operating procedures.

Help maximise bookings by responding quickly to enquiries and finding solutions rather than unnecessarily turning customers away.

Ensure guests receive the same high standard of service whether we are quiet or extremely busy.

What We Expect

Reliability is extremely important to us. Our team depends on reception being punctual, prepared and responsible.

We expect our reception team to be honest, positive, respectful, hardworking and customer-focused.

You should be able to stay calm when several things are happening at once, communicate clearly with therapists and customers, and use good judgement when solving everyday problems.

We particularly value people who:

Genuinely enjoy helping customers.

Have a friendly and welcoming personality.

Take responsibility instead of waiting for someone else to solve a problem.

Work well as part of a team.

Treat therapists and other staff with respect.

Accept feedback and are willing to learn.

Pay attention to cleanliness and presentation.

Understand the importance of answering enquiries quickly.

Are comfortable working evenings and during busy periods.

Want to grow with the business rather than simply complete a shift and go home.

Our Culture & Goals

Bali Bliss is an independent business that has grown quickly because we care deeply about the experience we provide.

We want to build one of the most trusted and highly regarded massage businesses in Uluwatu.

That means maintaining excellent treatments, beautiful facilities, fair treatment of our staff and genuinely outstanding customer service.

We don’t expect people to be perfect when they start. We do expect them to care.

We provide training and want our team members to improve, develop new skills and have opportunities to earn more as the business grows.

We believe a successful spa comes from reception, therapists, cleaning staff and management working together — not competing against each other.

If you are dependable, friendly, motivated and proud of providing excellent hospitality, we’d love to hear from you.