SOP & Process Excellence Officer

President University Foundation

Danauindah

On-site

IDR 180,000,000 - 240,000,000

Full time

2 days ago

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Job summary

President University Foundation seeks a Governance & Business Process Officer to develop, standardize, and regularly update SOPs across academic and administrative units. You will map current workflows, interview process owners, and translate them into clear procedures for consistent and accountable university operations.

The role requires 2+ years in SOP development, process governance, or quality management, with proficiency in Visio, Lucidchart, or similar tools.

Qualifications

Bachelor’s degree in Industrial Engineering, Management, Business Administration, Law or a related field.
Master’s degree in Industrial and Organizational Psychology is also relevant.
Minimum 2 years of experience in SOP development, business process, governance, quality management, or organizational development.
Experience in developing SOPs within educational institutions is a plus.

Responsibilities

Develop and update SOPs across all units.
Interview process owners to understand existing workflows and operational needs.
Map as-is and to-be processes into clear flowcharts.
Coordinate SOP review, approval, and implementation.
Conduct annual reviews to ensure SOPs remain relevant and effective.
Maintain SOP documentation, version control, and revision records.
Recommend improvements for inefficient or unclear processes.