SOP & Business Improvement Specialist

Evermos; Kota Bandung; On-site; IDR 120,000,000 - 220,000,000; Full time

Job summary

Evermos is seeking a driven professional to lead Business Process Improvement and SOP development. You will craft policies, WC, and WI, align them with current processes, and monitor compliance across units to drive measurable efficiency gains.

The role emphasizes cross-functional collaboration, rigorous documentation, and a commitment to continuous improvement and operational excellence across the organization.

Qualifications

• Experience in Business Process Improvement, Project Management, SOP development.
• Familiarity with governance frameworks, compliance processes, and document management best practices.
• Proven ability to write clear, structured operational documentation for diverse business functions.
• Excellent written and verbal communication skills; ability to simplify complex processes into actionable documentation.
• Detail-oriented with strong organizational skills and ability to manage multiple documentation projects simultaneously.

Responsibilities

• Develop new policies, Standard Operating Procedures (SOP), and Work Instructions (WI) to support operational governance and compliance.
• Review, update, and revise existing SOP/Policy/WI documents to ensure alignment with current business processes and regulatory requirements.
• Monitor the implementation and compliance of released SOP/Policy/WI across all relevant business units.
• Identify, design, and drive internal operational improvement initiatives with measurable business impact.
• Collaborate cross-functionally with process owners to validate, finalize, and socialize documentation changes.
• Facilitate workshops and alignment sessions to ensure buy-in and understanding of new or revised standards.
• Maintain a document control system to track policy versions, review schedules, and implementation status.
• Analyze existing business processes to identify inefficiencies and recommend improvements.
• Ensure that process improvements are operationally adopted, not merely documented.
• Champion a culture of continuous improvement and operational excellence across the organization.

Skills

Analytical thinking

Structured problem solving

Written and verbal communication

Detail-oriented

Project management

Documentation writing

Education

Bachelor's degree in Business Management, Industrial Engineering or related field

Job description

Key Responsibilities

• Develop new policies, Standard Operating Procedures (SOP), and Work Instructions (WI) to support operational governance and compliance.


• Review, update, and revise existing SOP/Policy/WI documents to ensure alignment with current business processes and regulatory requirements.


• Monitor the implementation and compliance of released SOP/Policy/WI across all relevant business units.


• Identify, design, and drive internal operational improvement initiatives with measurable business impact.


• Collaborate cross-functionally with process owners to validate, finalize, and socialize documentation changes.


• Facilitate workshops and alignment sessions to ensure buy-in and understanding of new or revised standards.


• Maintain a document control system to track policy versions, review schedules, and implementation status.


• Analyze existing business processes to identify inefficiencies and recommend improvements.


• Ensure that process improvements are operationally adopted, not merely documented.


• Champion a culture of continuous improvement and operational excellence across the organization.

Required Qualifications

• Bachelor's degree in Business Management, Industrial Engineering or a related field.


• Minimum of 3 years of experience in Business Process Improvement, Project Management, SOP Development, or related areas.


• Familiarity with governance frameworks, compliance processes, and document management best practices.


• Proven experience writing clear, structured operational documentation for diverse business functions.


• Strong analytical and structured problem-solving skills.


• Excellent written and verbal communication skills; ability to simplify complex processes into actionable documentation.


• Detail-oriented with strong organizational skills and the ability to manage multiple documentation projects simultaneously.

We are committed to equal opportunity and non-discrimination. This principle is reflected in our policies, whether as a dedicated policy or as part of our broader corporate guidelines, to ensure fairness in all people-related, impact, and operational practices.

Evermos is committed to providing an inclusive environment where equal opportunities are available to all applicants regardless of race, color, religion, gender, national origin, disability, age, genetic information, marital status, pregnancy, or related condition. We will not tolerate discrimination or harassment based on any of these characteristics.

We also emphasize the importance of diversity in all aspects of employment including recruitment, hiring, promotions, training, and organization operations.