Quality Management System & Business Process

PT Amertec Eraplast; Desa Ciranjeng; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

PT Amertec Eraplast in Indonesia is seeking a Quality Management System & Business Process professional to develop and maintain our management system and related documentation.

You will coordinate with Process Owners and Department Heads to map and improve processes, establish KPIs, and drive continuous improvement initiatives to enhance efficiency and compliance across the organization.

Qualifications

• 3–5 years in Business Process, management system, quality management, or continuous improvement.
• Experience in developing SOPs, policies, work instructions, and process flows.
• Familiar with PDCA, Root Cause Analysis, 5 Why, Fishbone, and Process Mapping.
• Audit experience is an advantage.
• Prior consulting or manufacturing experience with similar responsibilities is preferred.

Responsibilities

• Develop, review, and update policies, procedures, SOPs, work instructions, and management system documentation.
• Develop, implement, and maintain the company’s management system aligned with business needs and organizational strategy.
• Coordinate with Process Owners, Department Heads, and relevant departments in developing and improving business processes.
• Establish and monitor process KPIs with Process Owners.
• Conduct business process mapping, gap analysis, and process reviews to identify areas for improvement and ensure process effectiveness and efficiency.
• Identify and drive continuous improvement initiatives, including process simplification, standardization, and optimization.

Skills

Process improvement

SOP development

Quality management

Audits

PDCA

Root cause analysis

Fishbone analysis

Process mapping

Job description

Quality Management System & Business Process

General Qualifications:

• Minimum 3–5 years of experience in Business Process, Management System, Quality Management, or Continuous Improvement.
• Strong understanding of developing and reviewing SOPs, policies, work instructions, process flows, and management system documentation.
• Familiar with improvement methodologies such as PDCA, Root Cause Analysis, 5 Why, Fishbone Analysis, and Process Mapping.
• Experience in internal and/or external audits is an advantage.
• Experience in a consulting firm or manufacturing company with similar responsibilities is highly preferred

Job Description:

• Develop, review, and update policies, procedures, SOPs, work instructions, and management system documentation.
• Develop, implement, and maintain the company’s management system in alignment with business needs and organizational strategy.
• Coordinate with Process Owners, Department Heads, and relevant departments in developing and improving business processes.
• Establish and monitor process KPIs in collaboration with Process Owners.
• Conduct business process mapping, gap analysis, and process reviews to identify areas for improvement and ensure process effectiveness and efficiency.
• Identify and drive continuous improvement initiatives, including process simplification, standardization, and optimization.