SMB Account Manager

JD.com Inc.; Jakarta Pusat; Presencial; IDR 250 000 000 - 420 000 000; Tempo integral

Resumo da oferta

JD Industrials, the industrial supply chain business of JD.com, is expanding its Indonesian SMB sales team to sign and grow local manufacturers, distributors and hardware stores.

The role develops and manages Indonesian SMB accounts, conducts client visits, negotiates deals and drives new business while collaborating with fulfillment and product teams to ensure seamless procurement and fulfillment for industrial clients.

Qualificações

• Fluent in English and Bahasa Indonesia for business negotiation.
• Chinese language is a strong plus.

Responsabilidades

• Develop and manage Indonesian SMB accounts across manufacturers, distributors and hardware stores.
• Conduct client visits, identify MRO needs and manage proposals, quotes, contracts and orders.
• Drive new client signings and grow existing accounts to hit SMB sales targets.
• Collect market insights and feedback to support product and policy iterations.
• Coordinate with fulfillment and supply chain to resolve orders and deliveries.
• Maintain CRM data, sales pipeline and visit records; submit reports.

Conhecimentos

Fluent English

Bahasa Indonesia

Chinese language

Strong negotiation

Descrição da oferta de emprego

JD Industrials, the industrial supply chain business of JD.com, is a leading HKEX-listed digital MRO procurement platform. It covers over 57.1 million industrial SKUs and connects more than 120,000 suppliers and manufacturers.

Overseas market is our key growth strategy. We operate in Indonesia, Malaysia, Vietnam, Saudi Arabia and other markets, delivering localized one-stop digital procurement and fulfillment solutions for local industrial clients and Chinese overseas factories across automotive, electronics, energy, construction and general manufacturing sectors. We are building the local industrial supply chain ecosystem in Indonesia, partnering with global industrial brands and local suppliers to help local SMBs, distributors and hardware stores streamline standardized procurement.

Job Responsibilities

• Develop and manage Indonesian SMB accounts, including small & medium manufacturers, automotive tier suppliers, electronics factories, construction & energy enterprises, industrial distributors and local offline hardware stores.
• Conduct client visits, business communication and demand discovery; identify standard MRO procurement needs, prepare standard cooperation proposals, handle quotation, negotiation, contract confirmation and order follow-up.
• Drive new client signing and conversion; operate existing accounts continuously to boost customer activation, repeat purchase and transaction volume, deliver assigned SMB sales target.
• Collect local market, competitor and channel insights, share customer feedback to support local product & policy iteration.
• Coordinate with fulfillment, product and supply chain teams to resolve order, delivery and after-sales issues.
• Maintain customer database, sales pipeline and visit records; submit regular sales review reports.

Job Requirements

• Mandatory: Fluent in English and Bahasa Indonesia for business negotiation. Chinese language is a strong plus.
• Hard requirement: Existing local Indonesian SMB industrial customer / channel resources (small factories, industrial distributors, hardware channels).
• Minimum 3 years B2B sales experience in Indonesia, MRO / industrial goods / hardware industry background preferred.
• Familiar with local SMB procurement logic, payment terms and channel operation model; proven track record of independent client development and deal closure.
• Result-oriented, capable of mass SMB acquisition and frequent field visits.
• Strong negotiation and presentation skills, familiar with sales pipeline management.