Indonesia Key Account Manager

JD.com Inc.; Kobo Kecil; On-site; IDR 200,000,000 - 450,000,000; Full time

Benefits offered by this job

Annual leave 15+ days

Transportation subsidy

Commercial insurance

Laptop provided

Promotion opportunities

Job summary

JD Industrials, a subsidiary of JD Group, seeks a seasoned KA manager to nurture key customer relationships and lead acquisition of high-potential accounts in the MRO sector within Sulawesi. You will tailor product solutions, coordinate cross-functional resources, and drive end-to-end deal execution to meet growth targets.

The role requires strong communication, negotiation skills, and deep market insight to expand our industrial procurement platform across regional customers and partners in

Qualifications

• Bachelor degree or above, industrial engineering or related majors preferred.
• 5+ years in B2B sales, key account management or industrial product sales; MRO experience preferred.
• Excellent communication and negotiation; able to handle customer needs independently and adapt to market changes.
• Fluent in Chinese; English proficiency preferred; proficient in office software.
• Strong understanding of Sulawesi market and related industries with established contacts advantageous.
• Familiarity with local business practices and challenges in Sulawesi to identify opportunities.

Responsibilities

• Establish and maintain long-term KA relationships; understand customers' business needs and development directions.
• Develop and lead key account acquisition strategy; secure strategic partnerships with new customers.
• Provide tailored product solutions and service models to meet customer needs; coordinate internal resources for end-to-end service.
• Develop KA sales strategies and growth plans to achieve targets; explore new opportunities to increase market share in MRO.
• Train and coach KA team members; ensure high-quality service and efficient processes.
• Monitor market dynamics and competitors; contribute to KA policies and proactive strategies.
• Oversee accounts receivable performance among KA customers and manage credit exposure; ensure timely collection.

Skills

Communication

Negotiation

B2B sales

Market adaptability

Education

Bachelor degree or above

Job description

• Business Introduction JD Industrials is a subsidiary of JD Group focused on industrial supply chain technology and services, with a market value of approximately $5 billion. We aim to support the development of the industrial sector through a model that integrates "supply chain + technology + services," creating a B2B procurement platform for industrial products. We serve over 7,000 key account clients and more than 8 million small and medium sized enterprises (SMEs). Our extensive industrial product supply is supported by around 30,000 suppliers, and our platformfeatures over 40 million SKUs. Currently, JD Industrials is focusing on overseas business, providing one stop procurement solutions for industrial products. Our operations span Southeast Asia, Europe, the Middle East, and South America.
• Role Overview This role focuses on managing key customer relationships, providing tailored solutions, achieving sales and performance goals, leading a team, and conducting market research.
• Job Description

Job Description

1. Key customer relationship management -Establish and maintain long-term cooperative relationships with KA customers, and have a deep understanding of customers' business needs and development directions. -Through regular communication and visits, timely feedback on the changes in customer needs, and provide customers with professional advice and suggestions.

2.New Business & Key Account Acquisition -Develop and lead the company's key account acquisition strategy to drive sustainable business growthand market expansion. -Identify high-potential target accounts, establish executive-level relationships, and secure strategic partnerships with new customers. -Drive end-to-end business development activities, including opportunity identification, solution positioning, commercial negotiations, and contract closure.

3. Solution provided -According to the MRO needs of customers, develop personalized product solutions and service models to ensure that customers' operational and procurement needs are met. - Work closely with the internal team to coordinate resources to provide customers with one-stop service from demand analysis, product recommendation to after-sales support.

4. Sales and performance are achieved - Develop and execute KA customers' sales strategies and business growth plans to ensure the achievement of sales targets. -Through market analysis and customer demand insights, we will explore new business opportunities and increase the company's market share in the MRO field.

5. Team management -Train and coach key account team members to improve their business capabilities and ensure that teammembers have professional skills to serve key accounts. -Establish an efficient customer service process, optimize team work efficiency, and provide customers with a high-quality service experience.

6. Market research and competitive analysis -Continue to pay attention to market dynamics and competitors, and adjust customer plans in a timely manner to enhance the company's competitive advantage in the market. -Participate in the formulation and optimization of the company's KA customer-related policies, andprovide feasible suggestions for the company.

7. Revenue Collection & Credit Risk Management -Oversee account receivable performance across key accounts and ensure timely collection in accordance with company policies. -Partner with finance and business stakeholders to manage customer credit exposure, mitigate collectionrisks, and improve cash flow performance. -Establish governance and monitoring mechanisms for overdue accounts, ensuring effective resolutionwhile maintaining long-term customer relationships.

Qualifications

1. Bachelor degree or above, major in industrial engineering and other related majors is preferred.

2. More than 5 years of experience in B2B sales, key account management or industrial product sales, MRO industry experience is preferred.

3. Excellent communication and negotiation skills, able to deal with customer needs independently, and flexibly respond to market changes.

4. Proficient in office software, fluent in Chinese, proficient in English is preferred.

5. Strong understanding of the Sulawesi market landscape, including key industries such as mining, nickel smelting, manufacturing, and related industrial sectors, with an established networkof business contacts being an advantage.

6. Familiarity with local business practices, customer characteristics, and operational challenges inSulawesi, with the ability to identify and develop business opportunities within the region

1. Annual leave of at least 15 days or more.

2. Transportation subsidy and commuting allowance.

3. Provide commercial insurance.

4. Good team atmosphere with high promotion opportunities and competitive salary. 5. Provide a laptop.