Sistem informasi rumah sakit: staff implementasi dan support

PT DAYA CIPTA MANDIRI SOLUSI; Jakarta Pusat; On-site; IDR 100,000,000 - 180,000,000; Full time

Job summary

PT DAYA CIPTA MANDIRI SOLUSI in Jakarta is seeking a skilled System Implementation and Support Specialist to lead the deployment of Hospital Information System, ERP, and other software solutions for clients. You will demonstrate software functionality, gather feedback, and ensure client satisfaction throughout implementation.

The role requires a Bachelor's degree in computer science or related field, strong communication, and the ability to work independently or in a team.

Qualifications

• Bachelor's degree in computer science or a related field.
• Experience as a system implementation and support specialist.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.
• Detail-oriented with good organizational skills.

Responsibilities

• Implement and support software systems for clients and ensure successful deployment.
• Present system features to clients and answer questions during implementation.
• Coordinate with project teams to meet milestones and deliverables.
• Provide 2nd level support after go-live and assist with training.

Skills

Multitasking

Independent worker

Analytical skills

Time management

Communication

Customer service

Detail-oriented

Team collaboration

Education

Bachelor's degree in Computer Science

Related field

Tools

Microsoft Office

Google Workspace

Job description

• Meeting with clients following the sale of software packages to collect data and other information required to customize software systems.
• Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
• Communicating with clients throughout the software customization process to obtain feedback and approval.
• Customizing software systems based on clients’ individual needs and specifications.
• Educating clients via training on how to use purchased software systems and customized system features.
• Creating a specialized document for each client as required, detailing all customizations made.
• Installing customized software systems and all necessary components.
• Ensuring that the project team is aware of key deliverables and project milestones.
• Providing cost and time estimates to clients who require additional customizations to be done.
• Providing 2nd level support after system successfully implemented.

Requirements

• Meeting with clients following the sale of software packages to collect data and other information required to customize software systems.
• Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
• Communicating with clients throughout the software customization process to obtain feedback and approval.
• Customizing software systems based on clients’ individual needs and specifications.
• Educating clients via training on how to use purchased software systems and customized system features.
• Creating a specialized document for each client as required, detailing all customizations made.
• Installing customized software systems and all necessary components.
• Ensuring that the project team is aware of key deliverables and project milestones.
• Providing cost and time estimates to clients who require additional customizations to be done.
• Providing 2nd level support after system successfully implemented.

Implementation Specialist Requirements

• Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field.
• Proven experience working as an system implementation and support specialist
• Sound technical knowledge.
• Proficiency in all Microsoft Office and Google Workspace applications.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.
• Detail-oriented.

Responsibilities

We are seeking a highly skilled system implementation and support specialist to implement and support software systems for our clients. In this role, you will demonstrate how software systems work to clients and their users, and answer questions relating to implementation. You will also be required to ensure the client is satisfied with the implementation.

Our Products As Follows

• Hospital Information System (HIS).
• Insurance System.
• Enterprise Resource Planning (ERP).
• Education Manage.

To be successful as an implementation specialist, you should be proficient with system functionalities, and able to work well as part of a team. Ultimately, an outstanding system implementation and support specialist should demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.

A brief about us: We have a very fun yet disciplined culture, a friendly environment that helps and pushes you to grow; and policies that make it not just possible but mandatory to learn, push your limits, and do great work that you will be proud of. We help and teach one another.