Svp, Delivery
Xpect Solutions, Inc.
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Job summary
The St. Regis Jakarta is seeking a Learning & Development Manager to lead training strategy that aligns with the hotel’s mission.
You will work with the property leadership team to identify development needs and design both custom and corporate programs, measuring ROI and ensuring training supports business results. Responsibilities include needs assessment, program design, and delivery of trainings on product knowledge, company philosophy, customer service, and leadership.
Qualifications
- Certification as a trainer is preferred.
- 2-year degree in HR, Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
Responsibilities
- Promotes and informs employees about all training programs.
- Ensures employees receive ongoing training to understand guest expectations.
- Observes service behaviors and provides feedback to individuals and/or managers.
- Monitors enrollment and attendance at training classes.
- Reviews guest satisfaction results and other data to identify areas for improvement.
- Develops training plans to improve service performance and business outcomes.
Skills
Education
Job description
Posted 16 days ago
Additional Information
Job Number
Job Category Human Resources
Location Rajawali Place, Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, Indonesia, 12910
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Management
JOB SUMMARY
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
Education and Experience
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Providing support to Sales Team by coordinating and assisting in follow-up request and quotations
Preparing and submitting quotations for customers and overseas
Preparing and submitting e-bids via system
Organizes and maintains sales literature
Procure rate from overseas, airlines, carriers, co-loader, trucking, customs
Maintaining customer quotation data and maintain quote log
Act as point of contact to potential customers as directed by Sales Team and Superior or through contact with Crane network of offices and agents
Coordinates the sales effort internally with overseas offices, operations, customer service and finance department
Monitor new opportunities within the market from media & press releases
Assist BDM in planning office visits with customers and manage client database on shared drive, including (but not limited to) customer profiles, account activities, SOP's, customer set up documents and proposals
Research company data to track target account progress and/or growth on a scheduled basis and report to management
Work with sales, clients, and operations to implement processes and pricing to effectively transition new business from the close of sale to operations.
Work with clients and Sales Team to establish KPI's, reports and customer web tools tailored to the client needs.
Follow up clients, sales and operations to ensure that implementation is successful
Implement the Quality objectives for Commercial Department
Help maintain implementation on Health, Safety and Environment objectives on daily business
Required
Associates or better
- Monitoring/back up team Air Import & Air Export (in TMF system and e-mail) starting receiving Shipping Instruction or inquiry from customer, request buying rate to overseas, quote to customer, non-job file / foreign to foreign shipment, pick up export process, monitor export process, pre-alert email & TMF, confirm pre-alert in system, monitor clearance import, till delivery.
- Monitor payment request, billing and submit invoice to receptionist.
- Check pre-alert from overseas in system regularly.
- Check late no reason code.
- Generate auto exception daily.
- Monitor update milestone daily.
- Handle shipment Kuta Beach from checking draft Air Way Bill, TMF system till delivery.
- Issue credit note including from branch.
- Check shipment nett revenue - profit loss shipment monthly basis.
- Monitor with origin for shipment unbilled or unlock cost before month end closing.
- Monitor and check locking file.
- Check and execute profit share warehouse from MSA in system.
- Checking buying rate to co-loader.
- Export audit and add shipment export in sharepoint.
- Checking profit share for shipment transhipment via SIN.
- Create employee monthly report.
- Create Credit Note report.
- Create Daily Shipment Report.
- Help create and monitor of implementation of Quality, Health, Safety and Environment objectives for Air Freight Departments.
- Make sure that every operation conducted according to safety regulations set up by customer and Indonesian Law.
- A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks.
REVIEWED
Receive inquiry from shipper / overseas.
Receive new shipment from sales team.
Checking update cost to vendor (prepare quotation if any).
Prepare documentation, dock receipts, BL (HBL, MBL, Cargo Manifest such as AMS, ISF/ ACI).
Request PEB (Export Declaration) to PPJK. Communicate with customers regarding disposition of freight (i.e. Tracking & tracing, routing & dispatching, and rate quotations).
File SED's (Shippers Export Declarations).
Submit booking to co-loader/vendor or carrier.
Inform vessel schedule to the shipper.
Arrange trucking to pick up cargo.
Release DO ( Delivery Order ) to shipper.
Send shipping instruction to vendor/co-loader or carrier.
Checking export document from shipper.
Review and confirming Master Bill of Lading (MBL) from co-loader/vendor or carrier.
Send pre-alert to destination office and the shipper.
Post pre-alert on Kewil to destination office properly.
IMPORT
Receive review, and process inquiry or shipping instruction from customer/sales/overseas.
Communicate with both origin office and consignee (including preparing quotation).
Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office.
Seek approval draft HBL from the consignee.
Confirm & receive pre-alert on Kewill properly.
Send pre-alert document to consignee.
Prepare and pickup custom document from the consignee.
Request draft PIB (Import Declaration) to PPJK.
Sending draft PIB (Import Declaration) to the consignee for approval.
Request BC.1. and Copy Manifest to Co - Loader / Carrier.
Send NOA (Notice of Arrival) once shipment arrived.
Update the pod on Kewill system properly.
Prepare and arrange payment request/PR duty/tax to Co - Loader / Carrier.
Issue Billing invoice duty/tax same day as payment request/PR.
Monitor custom clearance process with custom clearance officer.
Update custom process to the consignee regularly.
Arrange trucking once shipment released/SPPB.
Update milestone for delivery status properly.
Prepare and issue for billing invoice (freight and custom clearance).·
Issue transmittal receive and submit full set of invoice & supporting documents to receptionist.
Accrue cost from vendor and submit original invoice from vendor to finance for finalize.
Locking the file on Kewill system properly.
Monitor transactions and notify manager of any problem or irregularities.
Provide excellent and timely customer service by informing the customer of the status of their shipment(s).
Coordinate the release of goods from the carrier, customs or other governmental agency examinations that may be required.
FINANCE
Update milestone on Kewill system properly.
Locking the file on Kewill system properly.
Track and trace cargo as necessary to insure proper movement and delivery.
Provide finance department with proper and correct billing information.
Communicate & correspond with other company branches and agents for customer satisfaction, and ensure excellent service execution.
Seek the most profitable mode of shipment, yet meet customer's requirement for the movement of freight. Implement the Quality objectives set for Sea Freight Department.
Help maintain implementation on Health, Safety and Environment objectives on daily business.
A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks
Essential Job Functions
- Submit customer invoices in their portals to ensure timely payment.
- Follow established procedures for processing cash receipting (EFT and credit card).
- Research and process valid customer refunds.
- Communicate with branches regarding payment discrepancies.
- Distribute ATBs with analysis of overdue amounts and expected payment dates.
- Investigate and resolve client queries
- Provide receipt/payment support to branches
- Reconcile customer accounts in Sage Accounting Software
- Communicate with clients via phone and/or email
- Relieve for Accounts Payable when required.
- Strong working knowledge of accounts receivable
- Attention to detail and accuracy
- Good communication and interpersonal skills
- Strong organisational and decision-making skills
- Ability to problem-solve
- Negotiation and conflict management skills
- Strong experience in general bookkeeping procedures
- Proficient in relevant computer applications
Required
Associates or better in Accounting
Preferred
- Must have completed secondary school with satisfactorily results in Mathematics- Proficiency in English required- Applicants studying an accounting degree may be considered.
About the latest Svp delivery Jobsin Tangerang !
- Receive personalized job recommendations.
Please wait while we submit your request.
You will receive the job details via email shortly.
Reason for reporting
Report sent. Thank you for your feedback.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
