Remote Showroom Marketing & Sales Support Specialist

Pt Hettich Indonesia; Tangerang; Remote; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Fully remote work

Competitive compensation package

Professional development and training

Job summary

Pt Hettich Indonesia seeks a Showroom Marketing Sales Support Specialist to empower our sales teams across the region. You will coordinate quotations, manage customer communications in Bahasa Indonesia and English, and support remote operations to drive growth.

Working remotely with an international team, you will use CRM tools, maintain quotes, and help translate customer needs into actionable sales plans while upholding quality and service standards.

Qualifications

• Fluency in Bahasa Indonesia and English is mandatory.
• Experience in a customer support or helpdesk role.
• Proficient with CRM software and remote work setup.
• Reliable internet and dedicated remote workspace.

Responsibilities

• Deliver exceptional customer support in Bahasa Indonesia and English via chat, email, and phone.
• Resolve inquiries and complaints effectively and efficiently.
• Educate customers on product features and best practices.
• Document interactions in the CRM system.
• Identify trends and provide feedback to improve products.
• Maintain high customer satisfaction and loyalty.

Skills

Customer service

Communication skills

Problem solving

CRM software

Remote work

Education

Associates or better

Tools

CRM software

Job description

Pt Hettich Indonesia seeks a Showroom Marketing Sales Support Specialist to empower our sales teams across the region. You will coordinate quotations, manage customer communications in Bahasa Indonesia and English, and support remote operations to drive growth.

Working remotely with an international team, you will use CRM tools, maintain quotes, and help translate customer needs into actionable sales plans while upholding quality and service standards.