International Tech Support Specialist

TP; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Exposure to international clients

Job summary

TP is seeking an English-speaking International Tech Support Specialist in Bali, Indonesia, to deliver exceptional customer and technical support for software products. You will troubleshoot issues, guide users to solutions, and ensure a positive experience across all interactions.

Responsibilities include handling inquiries via phone, email, live chat, and ticketing systems, resolving software problems promptly, and maintaining thorough documentation while meeting targets.

Qualifications

• Diploma or bachelor's in Information Technology, Accounting, Business, or related field.
• Fluent English communication in written and spoken form (C1+).
• At least 1 year of experience in technical support or customer service, preferably software.
• Familiarity with basic accounting principles and accounting software.
• Experience using ticketing systems and helpdesk platforms.
• Strong problem-solving and analytical skills with a structured approach.
• Willing to work a permanent night shift and onsite in Bali.

Responsibilities

• Provide technical support to customers via phone, email, live chat, and ticketing systems.
• Troubleshoot and resolve software-related issues promptly and professionally.
• Manage and track inquiries through helpdesk platforms.
• Provide clear guidance to customers during problem solving.
• Deliver excellent customer service and meet response/resolution targets.
• Maintain accurate records of interactions, issues, and resolutions.

Skills

English proficiency (C1)

Technical support

Problem solving

Customer service

Willing to night shift

Education

Diploma/Bachelor's in IT/Accounting/Business

Tools

Ticketing systems

Helpdesk tools

Job description

International Tech Support Specialist

Location: Bali, Indonesia | Fully Onsite

Job Summary

We are looking for an English-speaking Tech Support Specialist to provide exceptional customer and technical support for our client in the technology industry. In this role, you will troubleshoot software-related issues, guide customers through effective solutions, and ensure a positive user experience across every interaction.

Key Responsibilities

• Provide technical support to customers via phone, email, live chat, and ticketing systems.
• Troubleshoot and resolve software-related issues in a timely and professional manner.
• Manage, monitor, and track customer inquiries through helpdesk and ticketing platforms.
• Provide clear and effective guidance to customers throughout the problem-solving process.
• Deliver excellent customer service while meeting established response and resolution targets.
• Maintain accurate documentation of customer interactions, issues, and resolutions.

Requirements

• Minimum Diploma or Bachelor's Degree in Information Technology, Accounting, Business, or a related field.
• Fluent English communication skills (C1 level or above) in both written and verbal communication.
• Minimum 1 year of experience in Technical Support or Customer Service, preferably supporting software products.
• Familiarity with basic accounting principles and accounting software.
• Experience using ticketing systems, helpdesk tools, and software troubleshooting platforms.
• Strong problem-solving and analytical skills, with a structured approach to troubleshooting.
• Willing to work a permanent night shift.
• Willing and able to work fully onsite in Bali.

Benefits

• Competitive salary package.
• Career growth and development opportunities.
• Supportive and collaborative work environment.
• Opportunity to work with international clients and global teams.
• Gain valuable experience in international technical support and customer service.