SHIFT SUPERVISOR

Bali Floating Company; Provinsi Bali; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Profit sharing

On-time bonus

Milestone bonus

BPJS

Free English classes

Job summary

Bali Floating Company is seeking a Shift Supervisor to oversee on-site operations during a busy shift, coordinating kitchen, delivery teams and customer service to ensure flawless execution.

You will manage order prep, monitor quality, and communicate updates to customers while preparing the next shift for a smooth handover. Proficiency in English and luxury service expectations are required.

Qualifications

• 1-2 years supervisor experience in fast-paced food service or hospitality.
• Proficient in English (written and spoken).
• Understands luxury customer expectations.

Responsibilities

• Supervising and supporting the operational team during shift.
• Overseeing on-time deliveries with accuracy.
• Communicate order updates to customers via WhatsApp and ensure 5-star service.
• Prepare the next shift for smooth transition and execution.
• Coordinate kitchen and delivery teams and monitor workflow.
• Provide real-time feedback and maintain team morale.

Skills

English proficiency

Team supervision

Job description

SHIFT SUPERVISOR at BALI FLOATING COMPANY

Shift Schedule: 6 days a week 6am-2pm or 12pm-8pm

• profit share pool bonus, on time bonus, milestone bonus
• BPJS
• Free English classes

MAIN JOB RESPONSIBILITY

• Supervising and supporting operational team during shift
• Overseeing all deliveries of the shift are delivered on time and with no mistakes
• Communicate order updates to customers on WhatsApp and make sure they receive 5 star service from all teams
• Prepare next shift for smooth transition and order execution

JOB DESCRIPTION

• Ensure on-time delivery and basket pickup
• Double-check locations, timing, and customer details
• Communicate with customers professionally and solve issues immediately
• Coordinate kitchen and delivery teams
• Prevent mistakes before they happen

Order Prep Supervision

• Setup the next shift for success
• Confirm all items are fully prepared
• Ensure sufficient stock for all orders
• Support kitchen and delivery team with preparation
• Double-check all prep work personally
• Send order confirmations to ALL confirmed next-day customers
• Update Google Calendar accurately

Supervision of Kitchen, Delivery Teams and Customer Service

• Supervise kitchen and delivery team workflow and standards
• Ensure food quality and presentation meet company standards
• Monitor delivery team readiness and punctuationSupport delivery team if short-staffed or delayed
• Monitor customer service team to ensure all customer inquiries are answered
• Maintain team morale and discipline
• Provide real-time feedback and corrections

Requirements

• 1-2 years supervisor experience in a fast-paced food service or hospitality environment.
• Proficient in English (written and spoken)
• Understands luxury customer expectations