Shift Lead - Warehouse (Jakarta)

Shopee; Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Shopee is seeking a Warehouse Operations Supervisor in Jakarta to monitor and improve daily warehouse performance. You will oversee inbound, outbound, and inventory activities, ensure safety and accuracy, and lead a dedicated team to meet KPIs and SLAs in a fast-paced logistics environment.

The role requires a relevant bachelor's degree and 1–3 years of supervisory experience, with strong WMS and Excel reporting skills.

Qualifications

• Bachelor's degree in a related field and 1–3 years of warehouse operations or logistics experience.
• Proven supervisory or team leadership experience is required.
• Solid knowledge of end-to-end warehouse flows: inbound, outbound, and inventory control.
• Ability to manage manpower planning and daily performance against KPIs and SLAs.
• Proficient with WMS and MS Excel for reporting and analysis.

Responsibilities

• Monitor and maintain a safe, clean, and organized working area.
• Oversee daily warehouse operations to ensure accuracy and target achievement.
• Manage end-to-end inbound, outbound, and inventory processes.
• Control activities according to KPIs and SLA targets.
• Coordinate manpower allocation and team schedules effectively.
• Develop team performance, discipline, and operational competencies.
• Collaborate with related departments to support smooth processes.
• Ensure accuracy in warehouse processes and administrative tasks.
• Drive continuous improvement to boost productivity and performance.

Skills

Leadership

Stakeholder management

Team leadership

Scheduling

Education

Bachelor's degree in Supply Chain Management/Logistics/Industrial Engineering

Tools

WMS

Excel

Job description

Job Description

• Monitor working area remains safe, clean, and organized in accordance with company standards
• Manage and monitor daily warehouse operations to ensure effectiveness, accuracy, and target achievement
• Oversee end-to-end Inbound, Outbound, and Inventory processes
• Control operational activities based on established KPI and SLA targets
• Manage manpower allocation and operational team schedules effectively
• Develop team performance, discipline, and operational competencies
• Coordinate with related departments to support smooth operational processes
• Ensure accuracy in warehouse processes and administrative activities
• Drive continuous improvement initiatives to enhance warehouse productivity and operational performance

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, or a related field
• Minimum of 1–3 years of experience in warehouse operations, logistics, or supply chain, with proven supervisory or team leadership experience
• Solid functional knowledge of end-to-end warehouse flows, including Inbound, Outbound, and Inventory control
• Proven ability to manage recurring operational schedules, manpower planning, and daily performance deliverables against strict KPIs and SLAs
• Proficiency in handling warehouse management systems (WMS) and Microsoft Office tools (specifically Excel and Spreadsheets) for reporting
• Strong leadership and stakeholder management skills, with the capability to collaborate effectively across departments in a structured environment