Service Engineer

Esco; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Esco Lifesciences Group is seeking a Field Service Engineer to support Esco products in the Surabaya region. You will respond to breakdown calls quickly and ensure high customer satisfaction while managing expectations.

The role requires a diploma or degree in engineering, 1+ year of field service experience, and a communicative level of English. Willingness to travel locally and to be placed in Surabaya is essential for success.

Qualifications

• Diploma or Degree in Engineering is required.
• Minimum 1 year of experience as a field service engineer.
• Conversational English (written and spoken) is required.
• Good analytical and problem-solving skills are essential.
• Willingness to travel locally and be placed in Surabaya.

Responsibilities

• Field service support for Esco products.
• Handle all breakdown calls with prompt response.
• Maintain high customer satisfaction and manage expectations.
• Monitor repairs and maintenance for operational efficiency.
• Decide when to escalate customer concerns to resolve issues.
• Publish and maintain service documentation in a Binder for field use.
• Maintain online service documentation on distributor intranet.
• Perform troubleshooting, commissioning, and certification of units.
• Build strong relationships with customer contacts.

Skills

Field service experience

Conversational English

Problem solving

Willing to travel locally

Education

Diploma or Degree in Engineering

Job description

Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making Esco a trusted partner for the life science and medical markets in more than 150 countries.

Responsibilities

• Field service support for Esco products
• Handle all breakdown calls in the earliest response time
• Ensure high level of customer satisfaction and effectively manage customer expectations
• Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
• Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue
• Publish and maintain all service documentation in a Service Binder for distribution to field service organizations.
• Maintain online service documentation on the Esco distributor intranet
• Perform troubleshooting, commissioning, certification of units promoted
• Provides effective teamwork, building a strong relationship with customer contacts

Qualifications

• Diploma or Degree in Engineering
• A minimum of 1 year experience as a field service engineer
• Have a minimum of conversational English skill (written and oral)
• Good analytical and problem-solving skills
• Willing to travel locally
• Willing to be placed in Surabaya