Service Engineer

Mindray Bio-Medical Electronics Co., Ltd.; Jakarta Pusat; On-site; IDR 167,400,000 - 245,520,000; Full time

Job summary

Mindray Bio-Medical Electronics Co., Ltd. in Jakarta is seeking a Field Service Engineer to support patient monitors and life support products. The ideal candidate has a bachelor’s degree in medical/biomedical fields, 3+ years of field service experience, and strong English skills, with proficiency in Microsoft Office and SAP.

Jakarta domicile preferred. This role involves coordinating service activities, installations, troubleshooting, and ensuring customer satisfaction while contributing to

Qualifications

• Bachelor degree in Medical/Biomedical or related field.
• 3+ years as Field Service Engineer for patient monitor and life support products.
• Intermediate English speaking and writing skills.
• Proficient with Microsoft Office; SAP experience preferred.

Responsibilities

• Organize and coordinate value-added service activities for SKA customers, including BME events and training.
• Provide installation and troubleshooting services to high-end customers; handle and follow up complaints promptly.
• Ensure customer satisfaction.
• Generate revenue from distributors and end users for service contracts, spare parts, labor, upgrades, etc.
• Coordinate with distributors and other departments to resolve complex problems and large projects.
• Manage regional distributors and provide technical training and monthly reviews.
• Provide technical support and team management assistance to the internal team.

Skills

English (Intermediate)

Microsoft Office

SAP

Education

Bachelor Degree in Medical/Biomedical or related field

Job description

• Bachelor Degree of above, majoring in Medical, Technical Bio-medical, or related field.
• Over 3 years working experience as Field Service Engineer, handling Patient monitor and life support products.
• Intermediate English speaking and writing skills.
• Proficient at Microsoft Office software and internal sales management system, preferably experienced in SAP operation.
• Domicile in Jakarta.

Responsibilities:

• Organize and coordinate value-added service activities to SKA customers , like BME activities , service week , BME central training , high end customer visit .
• Provide services including installation, troubleshooting to high end customersHandle and follow up customers complaints through phone, mail or other in timely and effective manner.
• Ensure customer’s satisfaction.
• Generate revenue from distributors, end users for service contract, spare parts, labor service, upgrade, etc.
• Coordinate with distributors and other related departments to follow up complicated problems as well as big projects.
• Manage regional distributor and provide support like technical training ,monthly review meeting
• Provide necessary technical support and team management support to the internal team