Service Engineer

Mindray Bio-Medical Electronics Co., Ltd.; Daerah Khusus Ibukota Jakarta; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Mindray Bio-Medical Electronics Co., Ltd. is looking for a Field Service Engineer based in Jakarta. This position requires over 5 years of experience in service engineering, particularly with Ultrasound and Radiology products.

The ideal candidate should have a Bachelor’s degree in a related field and strong customer service skills, including the ability to troubleshoot effectively. Responsibilities include installation, customer support, and revenue generation through service contracts.

Qualifications

• Over 5 years working experience as Field Service Engineer, handling Ultrasound and Radiology products.
• Domicile in Jakarta.

Responsibilities

• Provide services including installation and troubleshooting as per customer’s request.
• Handle customer complaints through phone or mail timely and effectively.
• Ensure customer satisfaction.
• Generate revenue from service contracts and spare parts.
• Coordinate with distributors on complicated problems and projects.

Skills

Field Service Engineering

Customer Service

Troubleshooting

Intermediate English

Microsoft Office

SAP operation

Education

Bachelor Degree in Medical, Technical Bio-medical, or related field

Job description

Qualifications

• Bachelor Degree of above, majoring in Medical, Technical Bio-medical, or related field.
• Over 5 years working experience as Field Service Engineer, handling Ultrasound and Radiology product.
• Intermediate English speaking and writing skills.
• Proficient at Microsoft Office software and internal sales management system, preferably experienced in SAP operation.
• Domicile in Jakarta

Responsibilities

• Provide services including installation, troubleshooting, etc. as per customer’s request.
• Handle and follow up customers complaints through phone, mail or other in timely and effective manner.
• Ensure customer’s satisfaction.
• Generate revenue from distributors, end users for service contract, spare parts, labor service, upgrade, etc.
• Coordinate with distributors and other related departments to follow up complicated problems as well as big projects.