Service Engineer

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT Pacific Aman Garda is seeking a Service Engineer to perform installation, maintenance, and repair of equipment at customer sites in Jakarta and across Indonesia. The role requires diagnosing issues, providing field support, and documenting actions for reporting and follow-up with customers and internal teams.

This on-site position emphasizes clear communication in English and Bahasa Indonesia, strong IT skills, and a commitment to safety and quality while supporting sales in cyber

Qualifications

• Troubleshooting and technical support to diagnose and resolve equipment issues.
• Maintenance and repair skills for a range of technical systems (corrective & preventive).
• Strong communication to explain technical info in Bahasa Indonesia and English.
• Technical diploma/degree in electrical engineering, IT or related field.
• Ability to read/interpret manuals, schematics, and docs in English & Bahasa Indonesia.
• Willingness to travel across Indonesia and regionally if required.
• Strong problem-solving, reliability, and safety mindset.
• Knowledge of IT, AI and website building.
• Role supports sales team in cyber intelligence and digital forensics.

Responsibilities

• Install, maintain and repair equipment at customer locations.
• Diagnose technical issues and provide field service support.
• Document service actions, prepare reports, and communicate findings to customers and internal teams.
• Collaborate with other technical staff to improve service procedures.
• Contribute to continuous improvement of service quality and reliability.

Skills

Troubleshooting

Maintenance & Repair

Communication skills

Reading manuals

Willingness to travel

IT knowledge

AI & website building

Cyber intelligence & digital forensics

Education

Technical diploma or degree in electrical engineering/IT

Job description

Company Description

PT Pacific Aman Garda is a growing company based in Jakarta, focusing on delivering reliable technical and engineering services to its clients. The organization is committed to high standards of service quality, customer satisfaction, and operational efficiency. Team members collaborate closely with customers to ensure that equipment and systems operate safely, effectively, and with minimal downtime. The company values integrity, professionalism, and continuous improvement, offering opportunities for learning and career development. PT Pacific Aman Garda encourages a supportive work environment where technical expertise and proactive problem-solving are highly appreciated.

Role Description

The Service Engineer is a full-time, on-site role located in Jakarta. This position is responsible for performing installation, maintenance, and repair of equipment at customer locations, ensuring systems operate safely and efficiently. Day-to-day tasks include diagnosing technical issues, providing field service support, and executing preventive maintenance activities. The Service Engineer will document service actions, prepare reports, and communicate clearly with customers and internal teams about findings, solutions, and follow-up needs. The role also involves collaborating with other technical staff to improve service procedures and supporting continuous enhancement of service quality and reliability.

Qualifications

• Candidates should possess strong Troubleshooting and Technical Support skills for diagnosing and resolving equipment issues.
• Candidates should possess Maintenance & Repair skills to perform corrective and preventive service on a variety of technical systems.
• Candidates should possess effective Communication skills to explain technical information clearly to customers and colleagues in Bahasa Indonesia and English.
• Relevant technical diploma or degree in electric-engineering, IT or a related field is required.
• Ability to read and interpret technical manuals, schematics, and documentation in English and Bahasa Indonesia.
• Willingness to travel within Indonesia and, when required, to other regions.
• Strong problem-solving attitude, reliability, and commitment to safety standards.
• Candidate should have good knowledge of IT, AI and website building.
• the position will support the sales team in cyber intelligence systems and digital forensic.