Service Desk Administrator — Coordinated Support & Escalations

NTT Limited; Jakarta Pusat; Hybrid; IDR 48,000,000 - 72,000,000; Full time

Job summary

NTT DATA in Jakarta is hiring a Managed Services Client Service Desk Administrator to support smooth service desk operations. You will coordinate requests, assist the client service desk team, and maintain documentation to enable incident resolution and service delivery.

This entry-level role requires a proactive, detail-oriented communicator who can escalate correctly, log client requests, and interact with stakeholders across the business.

Qualifications

• High School Certification or diploma or equivalent.
• Basic to moderate level experience in the Technology Industry and Call Centre environment.

Responsibilities

• Provides an administrative support service to the Managed Services Client Service Desk team.
• Provides entry level administrative tasks as required by the team.
• Ensure the correct escalation procedure is followed on all critical calls and requests.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Performs any other related task as required.

Skills

Self-starter

Attention to detail

Stakeholder communication

Verbal & written communication

Integrity

Client service

Escalation handling

Education

High school diploma

Job description

NTT DATA in Jakarta is hiring a Managed Services Client Service Desk Administrator to support smooth service desk operations. You will coordinate requests, assist the client service desk team, and maintain documentation to enable incident resolution and service delivery.

This entry-level role requires a proactive, detail-oriented communicator who can escalate correctly, log client requests, and interact with stakeholders across the business.