Service Account Manager

Sidel; Jakarta Timur; On-site; IDR 223,200,000 - 334,800,000; Full time

Job summary

Sidel is seeking a Service Account Manager based in Jakarta, Indonesia. This role is vital for maintaining customer relationships and ensuring exceptional satisfaction. You will focus on achieving service revenue targets and collaborating across functions.

The ideal candidate should have a Bachelor’s degree and a strong commercial background. Extensive travel is expected for effective relationship management, along with strong communication and negotiation skills.

Qualifications

• Strong commercial background with measurable success in customer development and service sales.
• Experience working with Sidel equipment or similar capital goods.
• Ability to manage multiple accounts and priorities effectively.

Responsibilities

• Act as the dedicated point of contact for customers.
• Build and sustain strong, trust-based relationships with clients.
• Identify customer needs and tailor service solutions.
• Collaborate with internal teams to ensure service delivery.
• Drive service sales growth and generate new opportunities.

Skills

Customer relationship management

Strong communication skills

Negotiation skills

Account management

Commercial awareness

Adaptability

Education

Bachelor’s degree in business or engineering

Master’s degree preferred

Job description

Contract Type: Permanent

Country: INDONESIA

Location: Jakarta

Your opportunity

The Service Account Manager plays a pivotal role in maintaining and growing customer relationships within the Services. The position focuses on ensuring exceptional customer satisfaction, achieving service revenue targets, and supporting long-term business sustainability through proactive account management and cross‑functional collaboration.

Responsibilities

• Act as the dedicated point of contact for customers, ensuring seamless communication and a high level of responsiveness.
• Build and sustain strong, trust‑based relationships with clients, promoting loyalty and repeat business.
• Identify customer needs and tailor service solutions that align with their operational and business priorities.
• Collaborate with internal technical, commercial, and project teams to ensure timely, quality service delivery.
• Monitor account performance against objectives, track service delivery, and ensure full contractual compliance.
• Drive service sales growth by generating new opportunities within existing accounts and supporting the introduction of new service offerings.
• Lead account review meetings, prepare performance dashboards, and provide clients with value‑driven insights and improvement recommendations.
• Contribute to the continuous improvement of processes and service portfolio development based on customer feedback and market trends.

Your Profile

• Bachelor’s degree in business, engineering, or a related field; master’s degree preferred for senior‑level candidates.
• Strong commercial background with measurable success in customer development and service sales.
• Experience working with Sidel equipment or similar capital goods is highly desirable.
• Demonstrated ability to manage multiple accounts, priorities, and internal resources effectively.
• Availability to travel extensively, exceeding 50% of working time, to effectively manage customer relationships and drive business growth. When not traveling, be present at the office through the week.
• Strong communication and negotiation skills with a customer‑centric mindset.
• Adaptability to evolving customer needs, market dynamics, and organizational objectives.
• Collaborative team player with the capability to align technical, commercial, and operational stakeholders around customer outcomes.
• Fluent in English; Bahasa