Server and Greeter

Tiga Kawan Kopitiam; Tangerang; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Tiga Kawan Kopitiam in Tangerang, Indonesia, is seeking a friendly and efficient Waiter / Service Staff to deliver fast, clean, and professional service from greeting to payment, ensuring smooth table turnover.

You will greet guests, present menus, take accurate orders, coordinate with kitchen and cashier, upsell where appropriate, keep dining areas tidy, and handle guest requests with courtesy according to our standards.

Qualifications

• Understand all food & beverage menu items, including basic composition, spice levels, and allergen information.
• Able to take complete and accurate orders and enter them into the POS system correctly.
• Able to verify food and beverage accuracy and completeness before serving.
• Able to provide menu recommendations and perform upselling and cross-selling actively without being pushy.
• Maintain personal hygiene and keep uniform clean.

Responsibilities

• Arrive on time according to shift schedule and attend pre-operational briefing.
• Prepare dining areas (indoor and outdoor), tables, chairs, and service stations for opening.
• Greet guests with friendliness, courtesy, and professionalism according to service standards.
• Present menus, explain favourites and promotions, and take accurate orders.
• Enter orders into the POS system and coordinate with cashier for billing.
• Collect ready orders from kitchen/bar and serve to guests at correct tables.
• Monitor table conditions, check guest satisfaction, and clear used plates and glasses.
• Maintain cleanliness of service areas and reset tables for next guests.
• Coordinate with kitchen, bar, cashier, and cleaning staff regarding status and challenges.

Skills

Menu knowledge

Upselling

Order accuracy

Customer service

Hygiene awareness

Tools

POS system

Job description

This is a Waiter / Service Staff position in the Food & Beverage – Service / Floor department at Tiga Kawan Kopitiam. You will be responsible for delivering friendly, fast, clean, and professional service to every guest, managing all aspects of table service from greeting and order taking through to payment and table turnover.

Key responsibilities

Arrive on time according to shift schedule and attend pre-operational briefing

Prepare dining areas (indoor and outdoor), tables, chairs, and service stations for opening

Check completeness of dining equipment, tissues, condiments, and service supplies

Greet every guest with friendliness, courtesy, and professionalism according to Tiga Kawan Kopitiam service standards

Direct guests to available tables and help them select seating

Present menus and explain menu favourites, recommendations, and current promotions

Understand all food and beverage menu items, including basic composition, spice levels, and allergen information

Take complete and accurate orders, confirm special requests, repeat orders back to guests, and enter orders into the POS system

Collect ready orders from kitchen and bar, verify accuracy, check for completeness of garnish and condiments, and serve to guests at correct tables

Monitor table conditions during service, check guest satisfaction after food is served, and clear used plates and glasses with permission

Keep tables clean and comfortable, ensure tissues and condiments are available, and assist with additional guest requests

Handle guest requests and complaints politely and report serious complaints to Supervisor/Manager

Clear tables immediately after guests leave, remove all plates and glasses, sanitise table surfaces, and reset for the next guests

Understand Tiga Kawan Kopitiam payment system and assist guests with billing

Coordinate with cashier regarding table numbers and bills, and ensure payment status is confirmed

Understand daily reservation information and ensure reserved tables are prepared before guest arrival

Coordinate with kitchen regarding pre-orders and communicate special requests to relevant departments

Maintain cleanliness of all service areas during operations, immediately clean spills, and report facility damage or hazards

Check availability of tissues, straws, condiments, and service supplies daily and report low stock to Supervisor/Manager

Coordinate with kitchen, bar, cashier, and cleaning staff regarding operational status and challenges

Assist other waiters during busy periods and ensure no area of the restaurant is neglected

Ensure all guests are served before beginning closing procedures

Clean all tables and chairs, reset dining layout, clean service stations, and return all equipment to designated storage

Check for any items left behind by guests and verify floor cleanliness indoors and outdoors

Take timestamped photos of floor conditions after opening and closing and send to operational group

Complete opening and closing checklists, daily stock reports, stock cards, breakage reports, shift handover reports, customer complaint reports, and reservation preparation checklists

Follow all SOP and regulations of Tiga Kawan Kopitiam, wear complete and clean uniform, and maintain professional attitude and language with guests

Not leave service areas without coordination, avoid excessive personal phone use during operations, and not eat or drink in guest service areas

About you

Understand all Tiga Kawan Kopitiam food and beverage menu items

Know basic composition, spice levels, and allergen information for menu items

Able to provide menu recommendations and perform upselling and cross-selling actively without being pushy

Able to take complete and accurate orders and enter them into the POS system correctly

Able to verify food and beverage accuracy and completeness before serving

Able to serve food and beverages politely and carefully to correct tables

Able to monitor table conditions and check guest satisfaction

Able to handle guest requests and complaints politely without arguing

Able to clear and reset tables quickly without reducing hygiene standards

Able to maintain personal hygiene and keep uniform clean

Able to communicate clearly and professionally with other staff members