Restaurant Supervisor -Signatures (Local hire)

Kempinski Hotels SA; Jakarta Pusat; Hybrid; IDR 90,000,000 - 150,000,000; Full time

Job summary

Kempinski Hotels SA in Indonesia—Jakarta location—is seeking a Restaurant Supervisor for Signatures (Local hire). You will oversee service in the outlet, ensure courteous, professional, and efficient dining experiences for guests, and support sales through upselling.

Lead a team including Head Waiter/Waitress, Waiter/Waitress, and Host/Hostess; ensure cleanliness, inventory, and adherence to hotel policies. The role requires strong communication and frontline leadership.

Qualifications

• Courteous, professional and efficient service expected.
• Understanding of F&B offerings and guest interaction.

Responsibilities

• Assist Restaurant Manager and supervise Head Waiter/Waitress, Waiter/Waitress & Host/Hostess.
• Provide courteous, professional service at all times.
• Ensure outlet duties are performed per standard procedures.
• Maintain knowledge of available services and products.
• Explain and upsell menu items and alternatives.
• Monitor inventory and control spoilage, keep area clean and organized.

Tools

POS system

Job description

Restaurant Supervisor -Signatures (Local hire)

Department: Food & Beverage

Employment Type: Fixed Term - Full Time

Location: Indonesia - Jakarta

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Responsible to Assistant Restaurant Manager/ Restaurant Manager.
• Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Have a complete understanding of the monthly profit and loss statement of the department.
• Lead the service and act as a role model to the team.
• Ensure a flawless service to the highest standards and as required by the department and the hotel.
• Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
• Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.