Customer Service Specialist

Nokia; Indonesia; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

Nokia in Indonesia seeks a Customer Service Specialist to manage and resolve highly complex technical problems within service delivery, developing original solutions with broad business impact. You will ensure timely delivery of contracted services, communicate with internal teams and customers, and stay updated with industry trends to enhance service delivery.

You will also contribute to process improvements, document resolutions, and support junior team members, while applying strong problem

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.

Responsibilities

• Handle and resolve highly complex technical issues related to service delivery.
• Develop innovative and original solutions with broad business impact.
• Ensure timely and accurate delivery of contracted services to customers.
• Maintain strong communication and collaboration with internal teams and customers.
• Stay updated with the latest industry trends and technologies to enhance service delivery.
• Provide regular feedback and suggestions for process improvements.
• Conduct thorough root cause analysis for recurring issues and implement preventive measures.
• Document and maintain accurate records of customer interactions and resolutions.
• Assist in knowledge sharing and training of junior team members.
• Ensure compliance with company policies and procedures.

Skills

Problem-solving

Analytical skills

Communication skills

Interpersonal skills

Independence

Multi-tasking

Attention to detail

Adaptability

Team collaboration

Fast-paced environment

Education

Bachelor's degree in Computer Science, Engineering, or a related field

Tools

CRM systems

Job description

Job Description

The Customer Service Specialist plays a crucial role in our organization, focusing on managing and resolving highly complex technical problems within service delivery. They are responsible for developing original solutions with a broad impact on our business operations, ensuring we deliver contracted services to our customers efficiently and effectively.

How You Will Contribute And What You Will Learn

• Handle and resolve highly complex technical issues related to service delivery.
• Develop innovative and original solutions with a focus on broad business impact.
• Ensure timely and accurate delivery of contracted services to customers.
• Maintain strong communication and collaboration with internal teams and customers.
• Stay updated with the latest industry trends and technologies to enhance service delivery.
• Provide regular feedback and suggestions for process improvements.
• Conduct thorough root cause analysis for recurring issues and implement preventive measures.
• Document and maintain accurate records of customer interactions and resolutions.
• Assist in knowledge sharing and training of junior team members.
• Ensure compliance with company policies and procedures.

Key Skills And Experience

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum 3 years of experience in a customer service or technical support role.
• Strong problem-solving and analytical skills with a focus on complex issues.
• Excellent communication and interpersonal skills for effective collaboration.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management (CRM) systems.
• Familiarity with industry-standard tools and technologies for service delivery.
• Willingness to continuously learn and adapt to new technologies.
• Strong attention to detail and a customer-centric approach.
• Ability to work in a fast-paced, dynamic environment.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .