Senior Seafreight Customer Solutions Lead

Hellmann-Worldwide-Logistics-Se-&-Co.-Kg-; Indonesia; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

Hellmann Worldwide Logistics SE & Co. KG is establishing a Customer Solutions Manager within the Seafreight organization.

You will lead a growing team, oversee onboarding and implementation, and set governance, KPIs and escalation processes to ensure service excellence. You will collaborate with Sales, Product, Customer Service, Operations, Customs and our international network to translate customer requirements into practical, scalable operating solutions and drive continuous improvement to

Qualifications

• Experience leading customer solutions teams.
• Strong stakeholder management and communication.
• Proven track record in onboarding and implementation.

Responsibilities

• Lead and develop the Customer Solutions team for seafreight programs.
• Oversee onboarding and implementation of new customers and complex solutions.
• Establish governance, KPIs, and escalation paths for key accounts.
• Drive continuous improvement and customer experience initiatives.
• Coordinate with Sales, Product, Operations and Finance for program success.

Skills

Leadership

Customer onboarding

Cross-functional collab

Project management

Education

Bachelor's degree in Business/Related

Tools

CRM systems

MS Office

Job description

Hellmann Worldwide Logistics SE & Co. KG is establishing a Customer Solutions Manager within the Seafreight organization.

You will lead a growing team, oversee onboarding and implementation, and set governance, KPIs and escalation processes to ensure service excellence. You will collaborate with Sales, Product, Customer Service, Operations, Customs and our international network to translate customer requirements into practical, scalable operating solutions and drive continuous improvement to