Senior Project Logistics & Customer Excellence Lead

Gayana Advertise; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

Kuehne + Nagel is seeking a National Project Logistics Customer Excellence Manager to lead Project Logistics Operations and Customer Service, ensuring profitability, performance, and high customer satisfaction across the national scope.

You will drive onboarding, continuous improvement, and retention while developing your team and aligning with national and corporate logistics goals. This role emphasizes service excellence, KPI monitoring, and strong stakeholder collaboration.

Qualifications

• Experience in project logistics operations.
• Proven leadership and people development.
• Experience managing P&L and financial reporting.
• Strong customer-centric mindset.

Responsibilities

• Lead Operations & Customer Excellence across Project Logistics.
• Own Project Logistics P&L, profitability targets, and financial reporting.
• Drive customer onboarding and KPI monitoring to ensure satisfaction.
• Build and develop an independent, high-performing team.
• Collaborate with national and corporate Project Logistics, Sales, and Marketing teams.

Skills

Project logistics

Customer service leadership

P&L management

Stakeholder management

Team development

Job description

Kuehne + Nagel is seeking a National Project Logistics Customer Excellence Manager to lead Project Logistics Operations and Customer Service, ensuring profitability, performance, and high customer satisfaction across the national scope.

You will drive onboarding, continuous improvement, and retention while developing your team and aligning with national and corporate logistics goals. This role emphasizes service excellence, KPI monitoring, and strong stakeholder collaboration.