Senior Retail Training & Capability Lead

PT MDS Retailing Tbk; Tangerang; On-site; IDR 220,000,000 - 420,000,000; Full time

Job summary

MDS Retailing is seeking a Training Manager passionate about building high-performing retail teams through impactful learning programs. You will design and implement learning initiatives that strengthen selling capability, product knowledge, customer experience, retail operations, and leadership development across Head Office and Store Operations.

Responsibilities include analyzing training needs, creating curricula, managing the annual calendar and budget, measuring impact, leading LMS

Qualifications

• Bachelor's degree in any discipline.
• 8+ years of experience in Retail Training, Retail Academy, Retail Education, Commercial Training, or Learning & Development.
• Strong understanding of retail operations, sales excellence, customer experience, and product knowledge training.
• Hands-on experience developing or managing Learning Management Systems (LMS) and digital learning platforms.
• Excellent presentation, facilitation, stakeholder management, and communication skills.
• Willing to be based in Karawaci, Tangerang.

Responsibilities

• Develop Training Needs Analysis (TNA) aligned with business priorities.
• Design and implement retail learning strategies, curriculum, and career development programs for Head Office & Store Operation.
• Create engaging commercial training programs covering sales excellence, customer experience, retail operations, product knowledge, and leadership.
• Manage the annual training calendar, budget, and learning initiatives.
• Evaluate training effectiveness through observations, assessments, and business performance metrics, continuously improving learning programs.
• Lead the development of Learning Management System (LMS) initiatives and digital learning solutions.
• Coach and develop the Retail Academy team while partnering closely with Operations, Merchandising, HR, and Business Leaders.

Skills

Presentation

Facilitation

Stakeholder management

Communication skills

Education

Bachelor's degree

Tools

Learning Management System (LMS)

Job description

MDS Retailing is seeking a Training Manager passionate about building high-performing retail teams through impactful learning programs. You will design and implement learning initiatives that strengthen selling capability, product knowledge, customer experience, retail operations, and leadership development across Head Office and Store Operations.

Responsibilities include analyzing training needs, creating curricula, managing the annual calendar and budget, measuring impact, leading LMS