Senior Pump Systems Field Service Engineer

GRUNDFOS; Indonesia; On-site; IDR 240,000,000 - 480,000,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Volunteering leave (3 days)

Job summary

Grundfos Indonesia is seeking a Senior Service Engineer to provide expert mechanical engineering support, diagnose and resolve complex pump and system issues on-site, and build strong customer relationships across diverse industries.

You will perform on-site troubleshooting, deliver technical presentations, generate service leads, and contribute to cost efficiency through accurate reporting and disciplined timesheet input.

Qualifications

• Bachelor's degree in Mechanical Engineering is required.
• 5+ years of experience in mechanical engineering or field service roles.
• Strong hands-on technical capability and ability to perform engineering/technical analysis, reporting, and documentation.

Responsibilities

• Perform on-site mechanical troubleshooting, commissioning, and repair of pump systems, ensuring timely resolution and high customer satisfaction.
• Conduct engineering and technical analysis, preparing detailed service reports with accuracy and within required response times.
• Execute Site Acceptance Risk Assessments (SARA) and maintain strict compliance with safety standards including LTI and hazard observations.
• Deliver clear technical presentations and explanations to customers, translating complex engineering concepts into actionable recommendations.
• Identify and generate service leads and sales opportunities during field engagements to support business growth.
• Maintain accurate timesheet utilization and FAS input, contributing to cost efficiency and warranty ratio targets.

Skills

Mechanical engineering

Field service

Technical analysis

Communication

Presentation

Sales support

Education

Bachelor's degree in Mechanical Engineering

Tools

Digital systems

Instrumentation

Automation technologies

Job description

Grundfos Indonesia is seeking a Senior Service Engineer to provide expert mechanical engineering support, diagnose and resolve complex pump and system issues on-site, and build strong customer relationships across diverse industries.

You will perform on-site troubleshooting, deliver technical presentations, generate service leads, and contribute to cost efficiency through accurate reporting and disciplined timesheet input.