Senior Service Engineer

GRUNDFOS; Indonesia; On-site; IDR 240,000,000 - 480,000,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Volunteering leave (3 days)

Job summary

Grundfos Indonesia is seeking a Senior Service Engineer to provide expert mechanical engineering support, diagnose and resolve complex pump and system issues on-site, and build strong customer relationships across diverse industries.

You will perform on-site troubleshooting, deliver technical presentations, generate service leads, and contribute to cost efficiency through accurate reporting and disciplined timesheet input.

Qualifications

• Bachelor's degree in Mechanical Engineering is required.
• 5+ years of experience in mechanical engineering or field service roles.
• Strong hands-on technical capability and ability to perform engineering/technical analysis, reporting, and documentation.

Responsibilities

• Perform on-site mechanical troubleshooting, commissioning, and repair of pump systems, ensuring timely resolution and high customer satisfaction.
• Conduct engineering and technical analysis, preparing detailed service reports with accuracy and within required response times.
• Execute Site Acceptance Risk Assessments (SARA) and maintain strict compliance with safety standards including LTI and hazard observations.
• Deliver clear technical presentations and explanations to customers, translating complex engineering concepts into actionable recommendations.
• Identify and generate service leads and sales opportunities during field engagements to support business growth.
• Maintain accurate timesheet utilization and FAS input, contributing to cost efficiency and warranty ratio targets.

Skills

Mechanical engineering

Field service

Technical analysis

Communication

Presentation

Sales support

Education

Bachelor's degree in Mechanical Engineering

Tools

Digital systems

Instrumentation

Automation technologies

Job description

Are you a hands-on mechanical engineering expert who thrives on solving complex technical challenges and delivering outstanding service directly to customers? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Senior Service Engineer, you will be providing expert mechanical engineering support, diagnosing and resolving complex pump and system issues on-site, and building strong customer relationships across diverse industries in Indonesia.

What you will be doing

• Perform on-site mechanical troubleshooting, commissioning, and repair of pump systems, ensuring timely resolution and high customer satisfaction
• Conduct engineering and technical analysis, preparing detailed service reports with accuracy and within required response times
• Execute Site Acceptance Risk Assessments (SARA) and maintain strict compliance with safety standards including LTI and hazard observations
• Deliver clear technical presentations and explanations to customers, translating complex engineering concepts into actionable recommendations
• Identify and generate service leads and sales opportunities during field engagements to support business growth
• Maintain accurate timesheet utilization and FAS input, contributing to cost efficiency and warranty ratio targets

What makes you a great fit

• Bachelor's degree in Mechanical Engineering
• Minimum 5 years of experience in mechanical engineering or field service roles, with strong hands-on technical capability
• Proven ability in engineering/technical analysis, reporting, and documentation
• Strong communication and presentation skills, with the ability to explain complex technical matters clearly to non-technical audiences

It is a plus if you also:

• Proficiency in English (written and spoken)
• Knowledge of digital systems, instrumentation, or automation technologies
• Experience in sales support, lead generation, or promotional activities within a technical service context

Why you will love working here

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

Are you ready to unlock possibilities at Grundfos?

To get to know us better, follow us on LinkedIn or visit grundfos.com