Senior Planning & Control Tower — E‑Commerce Ops Leader

Shopee; Indonesia; On-site; IDR 323,625,000 - 485,437,000; Full time

Job summary

Shopee Thailand, based in Samut Prakan, is seeking a Workforce & Operations Planning Lead to partner across SWP, FP&A, HRBP, OpX, BI, CMM, and SOC Ops. You will manage assets, monitor PPH, and drive cost-saving initiatives through data-driven decisions.

The role emphasizes headcount governance, daily/weekly/monthly planning, attendance data handling, and leading continuous improvement projects with OpX, SWP, and Performance teams, including AI pilots. Strong English communication is required.

Qualifications

• Based at Samut Prakan or willing to relocate to Thailand.
• Excellent English verbal and written communication skills.
• Proficient in Power BI, Google Sheets, and automated reporting.
• Strong data analysis capabilities with large datasets.
• Leadership with a gatekeeper mindset to guide teams.
• Ability to work under pressure, meet deadlines, and adapt to changing workloads.
• Willingness to work extended hours when required.
• Background in E-Commerce and Operations is advantageous.

Responsibilities

• Cross-Functional Collaboration: Partner effectively across departments including SWP, FP&A, HRBP, OpX, BI, CMM, and SOC Ops.
• Asset Management: Monitor physical assets such as warehouse pallets, IT hardware, and station equipment.
• Performance & Volume Tracking: Track PPH, monitor volume run rates, and analyze receive metrics.
• Budget & Financial Oversight: Review SOC incentives, track productivity, and drive cost-saving initiatives.
• Workforce & Headcount Governance: Gatekeeper for ground FTE and subcontractor headcount with SWP.
• Manpower & Capacity Planning: Develop daily, weekly, monthly planning models including arrival curves and scheduling metrics.
• Workforce Management Systems: Maintain Google Sheets dashboards and attendance/Face Scan data.
• Special Projects & Process Improvement: Lead improvements with OpX, CMM, SWP, and Performance teams, incl. AI initiatives.
• Campaign & Regional Governance: Manage peak campaigns and act as PIC for regional SOC operations.

Skills

Leadership

Data analysis

Communication

Adaptability

Education

Bachelor's Degree in Business Administration, Operation Management, Logistics Management or related fields

Tools

Power BI

Google Sheets

Automated reporting

Job description

Shopee Thailand, based in Samut Prakan, is seeking a Workforce & Operations Planning Lead to partner across SWP, FP&A, HRBP, OpX, BI, CMM, and SOC Ops. You will manage assets, monitor PPH, and drive cost-saving initiatives through data-driven decisions.

The role emphasizes headcount governance, daily/weekly/monthly planning, attendance data handling, and leading continuous improvement projects with OpX, SWP, and Performance teams, including AI pilots. Strong English communication is required.