Senior Mall Operations & Facilities Leader

PT. KARAWANG OUTLET MALL; Jawa Barat; On-site; IDR 700,000,000 - 900,000,000; Full time

Job summary

The Grand Outlet Karawang is seeking an experienced Operations leader to drive facility management, maintenance planning, and tenant fit-out projects in a mall environment. You will oversee engineering systems, safety, budgeting, and contractor coordination to ensure continuous, high-quality operations for tenants, customers, and partners.

The role requires strong leadership, extensive experience in building operations, and excellent English communication to manage multiple departments and

Qualifications

• Bachelor's degree in Business, Building or Property Management, Engineering, Facility Management, or a related field.
• 10+ years of relevant experience in facility management, property operations, or building operations, preferably in a mall management environment.
• 7+ years of experience in a managerial or supervisory role.
• Proven experience in managing contractors, external service providers, building maintenance, and tenant fit-out projects.
• Strong knowledge of building systems, maintenance planning, operational budgeting, and safety standards.
• Strong leadership, problem-solving, communication, and coordination skills.
• Ability to manage multiple operational priorities while driving service quality and cost efficiency.
• Proficiency in English is a must.

Responsibilities

• Oversee building facilities, engineering systems, and equipment to ensure reliable mall operations.
• Develop and monitor preventive maintenance plans, repair works, and building improvement projects.
• Conduct regular site inspections to ensure facilities, equipment, and ongoing projects meet Company standards.
• Monitor energy consumption and utilities usage to improve operational efficiency and control costs.
• Identify operational risks and coordinate corrective actions to maintain building safety and functionality.
• Develop annual maintenance and building improvement plans, including budgeting and cost estimates.
• Establish and enforce procedures for maintenance, renovation, and tenant fit-out activities.
• Review tenant designs, technical documents, quotations, and project proposals to ensure compliance with Company requirements.
• Supervise contractors and project execution to ensure quality, safety, cost control, and timely completion.
• Coordinate with Leasing and other departments to ensure smooth execution of tenant fit-out and building improvement works.
• Ensure cleanliness, orderliness, and hygiene of the property meet required standards.
• Manage housekeeping operations, cleaning supplies, inventory, and annual budgets.
• Monitor pest and rodent control activities to maintain a clean, hygienic environment.
• Evaluate external service providers and ensure service quality meets Company standards.
• Oversee security and parking operations to ensure safety, traffic flow, and positive customer experience.
• Coordinate with supervisors and external service providers on manpower deployment, daily operations, and service performance.
• Monitor incidents, emergencies, access control, crowd management, parking systems, and equipment performance.
• Ensure incidents and operational issues are properly reported, investigated, and followed up.
• Maintain the property's landscape, greenery, and outdoor areas in good condition and in accordance with Company standards.
• Monitor landscaping, irrigation, pest control, and other outsourced operational services.
• Evaluate vendor performance and ensure compliance with contractual obligations, scope of work, and service standards.
• Manage operational contracts and coordinate maintenance activities with relevant vendors and internal departments.

Skills

Facility management

Leadership

Operations management

Contractor management

Budgeting

English proficiency

Education

Bachelor's degree in Business/Building/Property Management

Job description

The Grand Outlet Karawang is seeking an experienced Operations leader to drive facility management, maintenance planning, and tenant fit-out projects in a mall environment. You will oversee engineering systems, safety, budgeting, and contractor coordination to ensure continuous, high-quality operations for tenants, customers, and partners.

The role requires strong leadership, extensive experience in building operations, and excellent English communication to manage multiple departments and