Operations Manager

PT. KARAWANG OUTLET MALL; Jawa Barat; On-site; IDR 700,000,000 - 900,000,000; Full time

Job summary

The Grand Outlet Karawang is seeking an experienced Operations leader to drive facility management, maintenance planning, and tenant fit-out projects in a mall environment. You will oversee engineering systems, safety, budgeting, and contractor coordination to ensure continuous, high-quality operations for tenants, customers, and partners.

The role requires strong leadership, extensive experience in building operations, and excellent English communication to manage multiple departments and

Qualifications

• Bachelor's degree in Business, Building or Property Management, Engineering, Facility Management, or a related field.
• 10+ years of relevant experience in facility management, property operations, or building operations, preferably in a mall management environment.
• 7+ years of experience in a managerial or supervisory role.
• Proven experience in managing contractors, external service providers, building maintenance, and tenant fit-out projects.
• Strong knowledge of building systems, maintenance planning, operational budgeting, and safety standards.
• Strong leadership, problem-solving, communication, and coordination skills.
• Ability to manage multiple operational priorities while driving service quality and cost efficiency.
• Proficiency in English is a must.

Responsibilities

• Oversee building facilities, engineering systems, and equipment to ensure reliable mall operations.
• Develop and monitor preventive maintenance plans, repair works, and building improvement projects.
• Conduct regular site inspections to ensure facilities, equipment, and ongoing projects meet Company standards.
• Monitor energy consumption and utilities usage to improve operational efficiency and control costs.
• Identify operational risks and coordinate corrective actions to maintain building safety and functionality.
• Develop annual maintenance and building improvement plans, including budgeting and cost estimates.
• Establish and enforce procedures for maintenance, renovation, and tenant fit-out activities.
• Review tenant designs, technical documents, quotations, and project proposals to ensure compliance with Company requirements.
• Supervise contractors and project execution to ensure quality, safety, cost control, and timely completion.
• Coordinate with Leasing and other departments to ensure smooth execution of tenant fit-out and building improvement works.
• Ensure cleanliness, orderliness, and hygiene of the property meet required standards.
• Manage housekeeping operations, cleaning supplies, inventory, and annual budgets.
• Monitor pest and rodent control activities to maintain a clean, hygienic environment.
• Evaluate external service providers and ensure service quality meets Company standards.
• Oversee security and parking operations to ensure safety, traffic flow, and positive customer experience.
• Coordinate with supervisors and external service providers on manpower deployment, daily operations, and service performance.
• Monitor incidents, emergencies, access control, crowd management, parking systems, and equipment performance.
• Ensure incidents and operational issues are properly reported, investigated, and followed up.
• Maintain the property's landscape, greenery, and outdoor areas in good condition and in accordance with Company standards.
• Monitor landscaping, irrigation, pest control, and other outsourced operational services.
• Evaluate vendor performance and ensure compliance with contractual obligations, scope of work, and service standards.
• Manage operational contracts and coordinate maintenance activities with relevant vendors and internal departments.

Skills

Facility management

Leadership

Operations management

Contractor management

Budgeting

English proficiency

Education

Bachelor's degree in Business/Building/Property Management

Job description

Are you an experienced operations professional with strong expertise in facility management, building maintenance, and property operations?

Join The Grand Outlet Karawang and lead our Operations team in ensuring a safe, well-maintained, efficient, and high-quality environment for our tenants, customers, and business partners.

Key Responsibilities

1. Facility & Engineering Management

Oversee building facilities, engineering systems, and equipment to ensure reliable and uninterrupted mall operations.

Develop and monitor preventive maintenance plans, repair works, and building improvement projects.

Conduct regular site inspections to ensure facilities, equipment, and ongoing projects meet Company standards.

Monitor energy consumption and utilities usage to improve operational efficiency and control costs.

Identify operational risks and coordinate corrective actions to maintain building safety and functionality.

Develop annual maintenance and building improvement plans, including budgeting and cost estimates.

Establish and enforce procedures for maintenance, renovation, and tenant fit-out activities.

Review tenant designs, technical documents, quotations, and project proposals to ensure compliance with Company requirements.

Supervise contractors and project execution to ensure quality, safety, cost control, and timely completion.

Coordinate with Leasing and other departments to ensure smooth execution of tenant fit-out and building improvement works.

3. Housekeeping & Environmental Standards

Ensure the cleanliness, orderliness, and hygiene of the property meet the required standards.

Manage housekeeping operations, cleaning supplies, consumables, inventory, and annual budgets.

Monitor pest and rodent control activities to maintain a clean, hygienic, and comfortable environment.

Evaluate external service providers and ensure service quality meets Company standards.

4. Security & Parking Operations

Oversee security and parking operations to ensure safety, effective traffic flow, and a positive customer experience.

Coordinate with supervisors and external service providers on manpower deployment, daily operations, and service performance.

Monitor incidents, emergencies, access control, crowd management, parking systems, and equipment performance.

Ensure incidents and operational issues are properly reported, investigated, and followed up.

5. Landscape & External Service Provider Management

Maintain the property's landscape, greenery, and outdoor areas in good condition and in accordance with Company standards.

Monitor landscaping, irrigation, pest control, and other outsourced operational services.

Evaluate vendor performance and ensure compliance with contractual obligations, scope of work, and service standards.

Manage operational contracts and coordinate maintenance activities with relevant vendors and internal departments.

Requirements

Bachelor's degree in Business, Building or Property Management, Engineering, Facility Management, or a related field.

Minimum 10 years of relevant experience in facility management, property operations, or building operations, preferably in a mall management environment.

Minimum 7 years of experience in a managerial or supervisory role.

Proven experience in managing contractors, external service providers, building maintenance, and tenant fit-out projects.

Strong knowledge of building systems, maintenance planning, operational budgeting, and safety standards.

Strong leadership, problem-solving, communication, and coordination skills.

Ability to manage multiple operational priorities while driving service quality and cost efficiency.

Proficiency in English is a must.