Head of Mall Management & Leasing (Property)

Monroe Consulting Group; Indonesia; On-site; IDR 800,000,000 - 2,000,000,000; Full time

Job summary

Monroe Consulting Group is seeking a General Manager Mall / Mall Director to lead the commercial, leasing, and operational performance of a major retail asset in Indonesia. You will drive occupancy growth, optimize tenant mix, maximize NOI, and ensure top-notch mall operations while keeping the asset competitive in the retail market.

The ideal candidate will have 10–15 years in mall or retail asset management, a strong track record of improving occupancy and tenant relations, and hands-on

Qualifications

• Bachelor's degree in Real Estate, Property Management, Business Administration, Finance, Engineering, Architecture, or related discipline.
• 10–15 years of relevant mall management, retail property, or leasing experience.
• Proven track record of occupancy improvement and NOI growth.
• Experience in asset enhancement, repositioning, or redevelopment is highly preferred.
• Strong familiarity with Indonesia's retail property landscape.

Responsibilities

• Lead commercial, leasing, operational, and financial performance of the mall.
• Drive occupancy growth to exceed 85% and optimize tenant mix.
• Negotiate leases, renewals, and commercial terms with tenants.
• Develop marketing campaigns and tenant activation programs.
• Collaborate with internal stakeholders to improve asset performance.
• Oversee P&L management and NOI optimization.

Skills

Retail leasing

P&L management

Tenant relations

Leadership

Strategic planning

Negotiation

Market analysis

Education

Bachelor's degree in Real Estate, Property Management, Business Administration, Finance, Engineering, Architecture, or related discipline

Job description

Monroe Consulting Group is supporting a property investment and asset management company in its search for an experienced General Manager Mall / Mall Director to lead the commercial and operational performance of a major retail asset.

This role will be responsible for driving occupancy growth, optimizing tenant mix, maximizing Net Operating Income (NOI), and overseeing day-to-day mall operations while ensuring the asset remains competitive within the retail property market.

Position Overview

Lead the overall commercial, leasing, operational, and financial performance of the mall. The successful candidate will drive occupancy improvement, strengthen tenant relationships, enhance customer traffic, and deliver sustainable revenue growth while maintaining high operational standards.

Key Responsibilities

• Develop and execute strategies to increase mall occupancy and improve leasing performance, with a target occupancy rate exceeding 85%.
• Review and optimize tenant mix based on consumer trends, traffic patterns, market demand, and commercial potential.
• Identify, attract, and secure anchor tenants, F&B operators, retail brands, entertainment concepts, and other key traffic drivers.
• Lead negotiations with prospective and existing tenants, including lease structures, rental terms, renewals, and commercial agreements.
• Develop initiatives to maximize rental revenue and Net Operating Income (NOI) while maintaining a compelling tenant proposition.
• Take full responsibility for the mall's commercial performance, profitability, and P&L management.
• Collaborate closely with Operations, Marketing, Finance, Engineering, Security, and other internal stakeholders to improve overall asset performance.
• Oversee mall operations to ensure high service standards across facilities, contractors, vendors, and operational partners.
• Develop and implement marketing campaigns, promotions, events, and activation programs to increase footfall and tenant sales performance.
• Monitor retail market trends, competitor malls, and industry developments to identify repositioning and growth opportunities.
• Build and maintain strong relationships with retailers, F&B operators, property consultants, brokers, and other industry stakeholders.
• Support strategic evaluation of commercial assets, including redevelopment opportunities, land utilization, investment feasibility, and Highest & Best Use (HBU) assessments.

Key Requirements

Qualifications & Experience

• Bachelor's degree in Real Estate, Property Management, Business Administration, Finance, Engineering, Architecture, or a related discipline.
• Minimum 10-15 years of relevant experience in mall management, retail property management, commercial leasing, or related sectors.
• Proven hands-on experience managing a shopping mall, retail center, or large-scale commercial asset.
• Strong track record of improving occupancy rates, tenant mix quality, tenant retention, and overall commercial performance.
• Experience leading asset enhancement, repositioning, turnaround, or redevelopment initiatives is highly preferred.
• Exposure to property development, land development, HBU analysis, or investment feasibility studies would be advantageous.
• Strong familiarity with Jakarta's retail property and shopping mall landscape is highly preferred.

Technical / Functional Expertise

• Extensive experience in retail leasing and tenant acquisition.
• Strong knowledge of lease negotiations, commercial agreements, and tenant relationship management.
• Demonstrated success in securing anchor tenants and major retail brands.
• Solid understanding of commercial property financial management, including:
  • P&L management
  • Revenue optimization
  • Budgeting and forecasting
  • NOI enhancement
  • Cost management
• Strong understanding of retail property operations and customer traffic generation.
• Experience analyzing market trends and translating insights into commercial strategies.
• Knowledge of asset performance improvement and value creation within retail real estate.

Soft Skills & Leadership Competencies

• Strong commercial acumen with a results-oriented mindset.
• Excellent negotiation and influencing skills.
• Proven leadership experience managing multi-functional teams.
• Strong stakeholder management capabilities across tenants, investors, brokers, consultants, and internal departments.
• Strategic thinker with the ability to balance long-term asset value creation and short-term operational performance.
• Strong communication and presentation skills.
• Ability to lead change, drive transformation initiatives, and manage complex stakeholder environments.

Ideal Background

The ideal candidate is a senior retail property leader with extensive experience managing shopping malls or commercial retail assets. They possess a strong network within Indonesia's retail and F&B ecosystem, have a proven track record of improving occupancy and NOI, and are capable of driving both commercial growth and operational excellence. Experience in asset repositioning, leasing transformation, and retail destination development will be highly valued.