Senior IT Support & Network Specialist

Seven Retail; Indonesia; On-site; IDR 133,920,000 - 223,200,000; Full time

Job summary

Seven Retail, a growing House of Brands in Indonesia, invites an IT Support Senior Associate to keep our IT environment running smoothly across offices. You will troubleshoot hardware, software, network issues and provide end-user support.

You hold a Bachelor's in IT/CS and have 4+ years in IT or Technical Support, with FortiGate, Sophos or MikroTik experience and solid networking (VPN, Wi‑Fi, servers). Excellent problem-solving and communication skills are essential.

Qualifications

• Bachelor's degree in IT/CS or related field.
• 4+ years of IT/Technical Support experience.
• Experience with FortiGate, Sophos, MikroTik or similar firewalls.

Responsibilities

• Troubleshoot hardware, software, network, and other IT issues to keep systems running smoothly.
• Set up, install, and maintain laptops, desktops, printers, scanners, CCTV, and other IT equipment.
• Monitor and maintain the company network (Wi‑Fi, VPN, servers, firewalls, network devices).
• Perform regular system checks and fix technical issues to minimize downtime.
• Collaborate with external vendors for IT maintenance, repairs, and escalation as needed.
• Provide technical support to employees and resolve IT issues quickly.

Skills

Problem solving

Communication skills

Networking basics

Education

Bachelor's degree in Information Technology or Computer Science

Tools

FortiGate

Sophos

MikroTik

Job description

Seven Retail, a growing House of Brands in Indonesia, invites an IT Support Senior Associate to keep our IT environment running smoothly across offices. You will troubleshoot hardware, software, network issues and provide end-user support.

You hold a Bachelor's in IT/CS and have 4+ years in IT or Technical Support, with FortiGate, Sophos or MikroTik experience and solid networking (VPN, Wi‑Fi, servers). Excellent problem-solving and communication skills are essential.