Senior IT Support & Network Operations Lead

Cermati.com; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Cermati.com is seeking an IT Support to ensure smooth IT operations and maintain office connectivity in Jakarta. You will assist with network setup, device provisioning, and researching equipment procurement to support daily business needs.

The role welcomes fresh graduates and requires solid problem solving and communication skills, plus familiarity with Windows, Linux, Mac OS, and office software.

Qualifications

• Bachelor Degree majoring in Computer and Network Engineering (or related fields).
• Experience as IT Support min. 1 year.
• Proficient with Windows, Linux and Mac OS, Office applications and any support software and device.
• Good knowledge in network, hardware, software and printer troubleshooting.
• Have a good problem solving skills.
• Have a good communication skills.
• Fresh graduate are welcome to apply.

Responsibilities

• Help and make sure company's IT operations are running smoothly.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
• Create daily reports related to the connectivity & resources monitoring in the placement Office.
• Setup PCs and Laptops, and help research which items for the company to procure.
• Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.

Skills

Problem solving

Communication skills

Troubleshooting

Hardware knowledge

Network knowledge

Education

Bachelor's degree in Computer & Network Engineering

Tools

Windows

Linux

Mac OS

Office applications

Job description

Cermati.com is seeking an IT Support to ensure smooth IT operations and maintain office connectivity in Jakarta. You will assist with network setup, device provisioning, and researching equipment procurement to support daily business needs.

The role welcomes fresh graduates and requires solid problem solving and communication skills, plus familiarity with Windows, Linux, Mac OS, and office software.