Senior IT Helpdesk L2 - Windows, Network & AD Expert

PT GITS Indonesia; Jakarta Pusat; On-site; IDR 156,240,000 - 245,520,000; Full time

Job summary

PT GITS Indonesia is seeking an IT Helpdesk Level 2/Technical Support professional with 4+ years of experience to handle advanced escalations. You will work with Windows environments, network troubleshooting, AD/GPO, file sharing, and access management, using Jira Service Desk, Freshservice, or OTRS.

Strong cross-functional collaboration and scripting ability are required. The role targets experienced IT support professionals and aligns with our ongoing mobile-focused development initiatives,

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (mandatory).
• 4+ years in IT Helpdesk Level 2/Technical Support or IT Support handling advanced escalations.
• Proficient in Windows (client and server), networking (TCP/IP, VPN, VLAN), and system troubleshooting.
• Solid understanding of Active Directory, Group Policy, file sharing, and user access management.
• Familiar with ticketing systems such as Jira Service Desk, Freshservice, or OTRS.
• Good communication skills and ability to collaborate with cross-functional teams.
• Ability to write and understand basic code or scripts (PowerShell, Python, or Bash).

Skills

Windows

Networking

AD & GPO

File sharing & access

Ticketing systems

Communication

Scripting

Education

Bachelor’s degree

Tools

Jira Service Desk

Freshservice

OTRS

Job description

PT GITS Indonesia is seeking an IT Helpdesk Level 2/Technical Support professional with 4+ years of experience to handle advanced escalations. You will work with Windows environments, network troubleshooting, AD/GPO, file sharing, and access management, using Jira Service Desk, Freshservice, or OTRS.

Strong cross-functional collaboration and scripting ability are required. The role targets experienced IT support professionals and aligns with our ongoing mobile-focused development initiatives,