IT Application Support & Helpdesk Specialist
PT Datacaraka Solusindo
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Job summary
PT Datacaraka Solusindo is seeking an IT Helpdesk Application Support professional to join our technology team in Jakarta on a contract basis. You will provide technical assistance to users, troubleshoot application issues, and assist with deployments from our Jakarta office.
Strong communication and problem-solving skills are essential to maintain user satisfaction. Requirements include experience in IT helpdesk or application support, familiarity with .NET, HTML, IIS, MSSQL, and a willingness
Qualifications
- Experience in IT helpdesk or application support roles.
- Familiar with web-based systems using .NET, HTML, IIS and MSSQL.
- SSIS experience is a plus and Linux may be encountered.
- Strong troubleshooting and independent work ability.
- Proficient English communication; Indonesian language is a plus.
Responsibilities
- Provide first-line support via phone, email, and ticketing systems.
- Troubleshoot and resolve application and IT infrastructure issues.
- Document incidents and resolutions in the ticketing system.
- Escalate complex issues to senior staff as needed.
- Assist with installation, configuration, and deployment of applications.
- Perform routine maintenance and monitoring tasks.
- Provide user training on application features and best practices.
- Maintain professional communication and customer service standards.
- Collaborate with IT teams to identify recurring issues.
Skills
Education
Tools
Job description
PT Datacaraka Solusindo is seeking an IT Helpdesk Application Support professional to join our technology team in Jakarta on a contract basis. You will provide technical assistance to users, troubleshoot application issues, and assist with deployments from our Jakarta office.
Strong communication and problem-solving skills are essential to maintain user satisfaction. Requirements include experience in IT helpdesk or application support, familiarity with .NET, HTML, IIS, MSSQL, and a willingness
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