Senior FMCG Customer Ops & Planning Lead – Java & RTM

Traveloka; Indonesia; On-site; IDR 300,000,000 - 420,000,000; Full time

Job summary

Unilever is seeking a Deputy Customer Operations & Planning Manager for Java & RTM (Foods) to lead end-to-end commercial planning and execution for Foods across Java region GT & LMT and RTM & HSM channels. You will drive sales growth and profitability through channel strategy, promotion planning, TTS investment management, and strong customer team leadership.

The role represents channel needs in the S&OP process and works with Category Leads to translate plans into strong marketplace execution.

Qualifications

• Minimum 3 years of experience in FMCG sales or equivalent
• Experience managing DT and RTM operations
• Understanding of category strategy and commercial levers

Responsibilities

• Lead execution of channel and category plans to deliver commercial targets across GT, MT, RTM, and HSM.
• Develop and manage promotional strategies and TTS allocation across customer teams.
• Monitor and evaluate promotion effectiveness across all channels.
• Drive performance management of customer teams to meet monthly and half-year targets.
• Represent customer and channel perspectives in the S&OP process.
• Collaborate with Category Leads to ensure alignment between category strategy and channel execution.

Skills

Leadership

Negotiation

Communication

Excel / Data analysis

Analytical thinking

P&L understanding

Tools

Microsoft Office

Job description

Unilever is seeking a Deputy Customer Operations & Planning Manager for Java & RTM (Foods) to lead end-to-end commercial planning and execution for Foods across Java region GT & LMT and RTM & HSM channels. You will drive sales growth and profitability through channel strategy, promotion planning, TTS investment management, and strong customer team leadership.

The role represents channel needs in the S&OP process and works with Category Leads to translate plans into strong marketplace execution.