Freight Logistics Customer Success Executive

Translindo Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

A freight forwarding company in Jakarta seeks a dedicated Customer Service Executive. You will manage client relationships, respond to inquiries, and ensure smooth logistics operations. Key responsibilities include assisting with bookings, resolving issues, and maintaining excellent communication with stakeholders. The ideal candidate has 2-3 years of customer service experience in logistics and possesses exceptional communication and problem-solving skills. Join us to enhance customer satisfaction in a dynamic environment.

Qualifications

• Minimum of 2–3 years of experience in customer service within the freight forwarding or logistics industry.
• Strong communication skills for client and stakeholder engagement.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Promptly respond to customer inquiries regarding shipment status, quotes, bookings, and documentation.
• Build and maintain strong relationships with clients to ensure satisfaction.
• Act as the first point of escalation for complaints and service issues.
• Assist customers with booking shipments and process their orders accurately.
• Coordinate with internal teams and third-party contacts to align freight processes.

Skills

Exceptional verbal and written communication skills

Solid understanding of global logistics

Strong analytical and problem-solving skills

Meticulous attention to detail

Proficient in Microsoft Office (Word, Excel, Outlook)

Experience in customer service in logistics

Ability to multitask in a high-pressure environment

Job description

A freight forwarding company in Jakarta seeks a dedicated Customer Service Executive. You will manage client relationships, respond to inquiries, and ensure smooth logistics operations. Key responsibilities include assisting with bookings, resolving issues, and maintaining excellent communication with stakeholders. The ideal candidate has 2-3 years of customer service experience in logistics and possesses exceptional communication and problem-solving skills. Join us to enhance customer satisfaction in a dynamic environment.