Senior Ecommerce Performance & Operations

luxehouze; Indonesia; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Luxehouze is seeking an experienced Ecommerce Operations Lead to manage daily online store activities across our Indonesian and Singaporean platforms. You will own product listings, pricing, stock status, images, and descriptions while ensuring a smooth customer journey.

You will collaborate with Growth, MD, Sales, CRM, and Tech teams to keep catalogs accurate, optimize checkout, and drive revenue through data-driven improvements and timely updates.

Qualifications

• 4–6+ years of experience in ecommerce operations / ecommerce management.
• Strong hands-on experience managing ecommerce websites and product catalogs.
• Very detail-oriented and strong in operational execution.
• Comfortable working with large product catalogs and multiple stakeholders.
• Strong understanding of ecommerce KPIs such as traffic, conversion rate, add-to-cart, leads, revenue, and AOV.
• Good analytical skills with Excel/Google Sheets and preferably GA4.
• Able to identify issues independently and follow through until resolution.
• Experience in luxury, watches, fashion, marketplace, or high-value products is a strong plus.

Responsibilities

• Own daily ecommerce operations across websites, including product listing, PDP/PLP, pricing, availability, and product visibility.
• Ensure all products are accurately displayed with correct price, stock status, images, descriptions, and product information.
• Monitor and conduct regular website quality checks, including broken URLs, product visibility, checkout/customer journey, and other potential issues.
• Manage sold-out, pre-order, and ready-stock product status to ensure the correct customer journey and sales opportunities.
• Coordinate with MD, Sales, Marketing, CRM, and Tech teams to ensure ecommerce updates are executed accurately and on time.
• Monitor ecommerce performance and identify operational issues that may impact leads, conversion, and revenue.
• Maintain ecommerce reports and trackers for daily/weekly operational monitoring.
• Support website merchandising, campaign setup, product prioritization, and onsite promotional activities.
• Work closely with Growth, Sales, MD, EPD, Tech.

Skills

Ecommerce ops

Product catalogs

Excel/Sheets

GA4

KPIs analysis

Cross-functional

Job description

About Luxehouze

Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

About Luxehouze

Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a POSITION, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Will Be Challenging

Please read this carefully - it’s here to help you self-select.

• Expectations are high and visible
• Problems may be ambiguous and fast-moving
• Priorities can change as the business scales
• Feedback is direct and frequent
• Performance is measured by results, not intentions
• If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities

• Own daily ecommerce operations across websites, including product listing, PDP/PLP, pricing, availability, and product visibility.
• Ensure all products are accurately displayed with correct price, stock status, images, descriptions, and product information.
• Monitor and conduct regular website quality checks, including broken URLs, product visibility, checkout/customer journey, and other potential issues.
• Manage sold-out, pre-order, and ready-stock product status to ensure the correct customer journey and sales opportunities.
• Coordinate with MD, Sales, Marketing, CRM, and Tech teams to ensure ecommerce updates are executed accurately and on time.
• Monitor ecommerce performance and identify operational issues that may impact leads, conversion, and revenue.
• Maintain ecommerce reports and trackers for daily/weekly operational monitoring.
• Support website merchandising, campaign setup, product prioritization, and onsite promotional activities.
• Work closely with Growth, Sales, MD, EPD, Tech.

Key Results

• Weekly ecommerce performance dashboard covering traffic, CVR, leads/inquiries, add-to-cart, revenue and AOV.
• Identify and execute priority CRO/merchandising initiatives with clear hypothesis, measurement and post-analysis.
• Maintain high website/catalog quality with proactive checks for product visibility, pricing, availability and broken journeys.
• Deliver actionable insights and recommendations to Ecomm manager/Growth Manager.

Requirement & Qualifications

• 4–6+ years of experience in ecommerce operations / ecommerce management.
• Strong hands-on experience managing ecommerce websites and product catalogs.
• Very detail-oriented and strong in operational execution.
• Comfortable working with large product catalogs and multiple stakeholders.
• Strong understanding of ecommerce KPIs such as traffic, conversion rate, add-to-cart, leads, revenue, and AOV.
• Good analytical skills with Excel/Google Sheets and preferably GA4.
• Able to identify issues independently and follow through until resolution.
• Experience in luxury, watches, fashion, marketplace, or high-value products is a strong plus.
• Able to work closely with Growth/Ecomm Manager as the operational right hand, translating strategy into daily execution.