Senior E-commerce Performance & Operations Lead

Luxehouze; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Luxehouze, a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, is seeking an experienced ecommerce operations leader to own daily website activities, manage product catalogs, pricing, and visibility.

You will collaborate with MD, Sales, Marketing, CRM and Tech to ensure timely updates, monitor performance, and drive revenue. 4–6+ years of relevant experience and strong analytics are required.

Qualifications

• 4–6+ years of experience in ecommerce operations.
• Strong hands-on experience managing ecommerce websites and product catalogs.
• Detail-oriented with strong operational execution.
• Comfortable working with large product catalogs and multiple stakeholders.
• Strong understanding of ecommerce KPIs (traffic, conversion rate, leads, revenue, and AOV).
• Good analytical skills with Excel/Google Sheets and GA4.
• Experience in luxury, watches, fashion, marketplace, or high-value products is a strong plus.
• Able to translate strategy into daily execution with Growth/Ecomm Manager as the operational right hand.

Responsibilities

• Own daily ecommerce operations across websites, including product listing, PDP/PLP, pricing, availability, and product visibility.
• Ensure all products are accurately displayed with correct price, stock status, images, descriptions, and product information.
• Monitor and conduct regular website quality checks, including broken URLs, product visibility, checkout/customer journey, and other potential issues.
• Manage sold-out, pre-order, and ready-stock product status to ensure the correct customer journey and sales opportunities.
• Coordinate with MD, Sales, Marketing, CRM, and Tech teams to ensure ecommerce updates are executed accurately and on time.
• Monitor ecommerce performance and identify operational issues that may impact leads, conversion, and revenue.
• Maintain ecommerce reports and trackers for daily/weekly operational monitoring.
• Support website merchandising, campaign setup, product prioritization, and onsite promotional activities.
• Work closely with Growth, Sales, MD, EPD, Tech.

Job description

Luxehouze, a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, is seeking an experienced ecommerce operations leader to own daily website activities, manage product catalogs, pricing, and visibility.

You will collaborate with MD, Sales, Marketing, CRM and Tech to ensure timely updates, monitor performance, and drive revenue. 4–6+ years of relevant experience and strong analytics are required.