Senior Data Center Technician – Hardware & Racks Lead

Pt Deltamas Solusindo; Tangerang; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Pt Deltamas Solusindo is seeking a hands-on Data Center Technician to perform server and network equipment setup, maintenance, and troubleshooting within a secure data center environment. You will manage RMA processes, assist with installations and changes, and perform regular inspections and inventory control.

The role requires CCNA/CCNP preferences, English fluency, and willingness to travel up to 25%. A High School Diploma is required, with a IT-related Bachelor’s preferred.

Qualifications

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred.
• Licenses/Certificates/Designations: CCNA and CCNP preferred
• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices
• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors
• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks
• Good understanding of data cabling and patching
• Strong organizational and communication skills with the ability to manage multiple competing priorities
• Ability to respond promptly to issues, provide updates, and elevate when necessary
• Travel 0% – 25%
• Valid driver's license
• Basic computer skills preferred
• Field Service or Data Center Technician experience preferred

Responsibilities

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center
• Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested
• Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices
• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field‑replaceable units (PSU, fan modules, controller modules)
• Provide hardware support for installations, moves, additions, and changes
• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices
• Conduct regular physical and visual inspections of equipment and data center facilities
• Manage inventory records and perform regular cycle counts to ensure asset accuracy
• Update documentation for structured cabling and materials during new installations
• Oversee capacity management in terms of space, power, cooling, and patch panel port availability
• Understand and follow incident and change management processes
• Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts
• Light traveling from site to site
• Perform other duties as assigned

Skills

Fluent English

CCNA

CCNP

Data Center

Server hardware

Network troubleshooting

Field service travel

Education

High School Diploma

Bachelor's IT related

Job description

Pt Deltamas Solusindo is seeking a hands-on Data Center Technician to perform server and network equipment setup, maintenance, and troubleshooting within a secure data center environment. You will manage RMA processes, assist with installations and changes, and perform regular inspections and inventory control.

The role requires CCNA/CCNP preferences, English fluency, and willingness to travel up to 25%. A High School Diploma is required, with a IT-related Bachelor’s preferred.