Data Center Technician: Hardware, Inventory & RMA

Mandiri Utama Finance; Jawa Barat; Sur place; IDR 89 280 000 - 133 920 000; Plein temps

Résumé du poste

Mandiri Utama Finance is seeking a Technician - Data Center to manage and maintain data center hardware, perform routine inspections, and coordinate with vendors for hardware fixes. You will handle RMAs, inventory, and documentation while supporting installations, moves, and decommissions.

The role requires hands-on experience with servers and storage, basic network troubleshooting, and adherence to incident and change management procedures. This is an on-site position based in Indonesia.

Qualifications

• Must have hands-on experience with data center hardware
• Familiar with server and storage equipment
• Basic network troubleshooting skills
• Ability to follow incident and change management processes
• Strong documentation and inventory management skills

Responsabilités

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center
• Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested
• Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices
• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)
• Provide hardware support for installations, moves, additions, and changes
• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices
• Conduct regular physical and visual inspections of equipment and data center facilities
• Manage inventory records and perform regular cycle counts to ensure asset accuracy
• Update documentation for structured cabling and materials during new installations
• Oversee capacity management in terms of space, power, cooling, and patch panel port availability
• Understand and follow incident and change management processes
• Submit regular reports on move,

Description du poste

Mandiri Utama Finance is seeking a Technician - Data Center to manage and maintain data center hardware, perform routine inspections, and coordinate with vendors for hardware fixes. You will handle RMAs, inventory, and documentation while supporting installations, moves, and decommissions.

The role requires hands-on experience with servers and storage, basic network troubleshooting, and adherence to incident and change management procedures. This is an on-site position based in Indonesia.