Data Center Technician - Hardware & Network Troubleshooter

Ruang Raya Indonesia; Depok; On-site; IDR 144,000,000 - 216,000,000; Full time

Job summary

Ruang Raya Indonesia is seeking a Technician - Data Center to perform setup, maintenance, and troubleshooting of data center equipment. You will manage server/storage sweeps, diagnose connectivity issues, and coordinate with vendors for hardware fixes and returns.

You will also handle documentation, inventory control, and capacity management, while supporting installations and decommissioning activities. Some travel and a strong focus on safety and processes are required.

Qualifications

• High School Degree or Equivalent is required; IT degree is preferred.
• CCNA and CCNP certifications are desirable.
• At least 2 years in an enterprise Data Center environment.
• Experience troubleshooting server hardware and network connectivity.
• Familiar with data cabling, patching, and vendor-supported equipment.
• Strong organizational and communication skills with multiple priorities.
• Fluent in English and able to travel up to 25%.
• Valid driver's license and basic computer skills.

Responsibilities

• Perform weekly sweeps of server and storage equipment in the data center.
• Diagnose server and storage connectivity issues and basic network problems.
• Engage vendor support organizations by opening cases and tracking fixes.
• Collaborate with operations to manage break/fix logistics and vendor escorts.
• Oversee RMA processes for components like rPDUs and switches.
• Provide hardware support for installations, moves, and changes.
• Decommission IT equipment including HDD/SSD, networks and storage.
• Conduct regular physical inspections and manage inventory records.
• Update documentation for structured cabling and materials.
• Monitor capacity in terms of space, power, cooling, and patch panels.
• Follow incident and change management processes and report on activities.
• Light travel between sites as required.

Skills

English proficiency

Education

High School Degree or Equivalent

Bachelor's Degree - IT Business or related field preferred

CCNA

CCNP

Job description

Ruang Raya Indonesia is seeking a Technician - Data Center to perform setup, maintenance, and troubleshooting of data center equipment. You will manage server/storage sweeps, diagnose connectivity issues, and coordinate with vendors for hardware fixes and returns.

You will also handle documentation, inventory control, and capacity management, while supporting installations and decommissioning activities. Some travel and a strong focus on safety and processes are required.