Senior Collections Leader — Recovery & Growth

Traveloka; Tangerang; Hybride; IDR 900 000 000 - 1 500 000 000; Plein temps

Résumé du poste

Traveloka is seeking a Senior Manager in Customer Collection to lead multiple teams across Southeast Asia. You will shape recovery strategies, improve processes, and manage cross-functional governance with Risk, Product, Data, and Finance.

The role requires deep expertise in collections, regulatory navigation, and leadership across markets. You will coach leaders, drive operational excellence, and influence policy to balance recovery with fair treatment.

Qualifications

• 8+ years in collections, credit, or lending with multi-team or multi-market scope.
• Strong track record delivering recovery and efficiency at scale.
• Strategic thinking on lending book and product decisions.
• Ability to build leaders and high-performing teams.
• Analytical credibility; challenge models and data with evidence-based decisions.
• Navigate multi-jurisdiction regulation and external-partner ecosystems.
• Influence senior stakeholders and align them behind a plan.
• Experience leading multi-market collections through growth or regulatory change.
• Experience with analytics, ML-driven treatment models, or AI-assisted tooling.
• Credentials from a leading regional bank, lender, or fintech where collections were core.

Responsabilités

• Lead multiple collection teams or programs and set collection strategy and operating model.
• Develop next layer of leaders and scale organisational capability.
• Drive operational excellence and automate processes to improve recovery and reduce costs.
• Coordinate with Risk, Product, Data, and Finance on credit policy and product design.
• Govern external collection partners and ensure compliance.
• Ensure regulatory and fair-treatment standards across markets.
• Lead transformation initiatives from strategy to delivery, with cross-functional impact.

Connaissances

Strategic thinking

Leadership

Cross-functional collaboration

Analytics

Regulatory knowledge

Stakeholder management

Communication (leadership)

Formation

Quantitative/Finance/Business degree

Description du poste

Traveloka is seeking a Senior Manager in Customer Collection to lead multiple teams across Southeast Asia. You will shape recovery strategies, improve processes, and manage cross-functional governance with Risk, Product, Data, and Finance.

The role requires deep expertise in collections, regulatory navigation, and leadership across markets. You will coach leaders, drive operational excellence, and influence policy to balance recovery with fair treatment.