Senior Business Development Associate

Ruangguru; Indonesia; On-site; IDR 120,000,000 - 160,000,000; Full time

Job summary

Ruangguru is seeking a results-driven Business Development professional to expand channel penetration across inbound, outbound, and field sales. You will design and implement tactical commercial strategies to accelerate growth and hit revenue targets.

You will train and onboard frontline agents, build SOPs, and coach teams while identifying bottlenecks to streamline workflows. A strong track record in channel management and sales operations is essential.

Qualifications

• Bachelor's degree in Business, Management, Communications, or a related field.
• 2–3 years of experience in Business Development, Sales Operations, or Channel Management; field or outbound sales team experience preferred.
• Proven track record of expanding channel penetration across inbound, outbound, and field operations.
• Strong ability to create and execute tactical commercial strategies that drive sales conversion and revenue.
• Skilled in delivering training modules, onboarding frontline agents, and building operational SOPs.
• Strong problem-solving skills to simplify transaction workflows and improve agent efficiency.

Responsibilities

• Manage and maximize market penetration across all Channel Dev touchpoints, including inbound, outbound, and field sales channels.
• Develop and implement tactical commercial strategies to accelerate sales growth and achieve revenue targets for each channel.
• Design training programs, lead onboarding sessions, and conduct regular coaching to ensure agents possess the required skillsets and maintain strong sales performance.
• Identify bottlenecks and streamline operational workflows to simplify transaction processes and enhance client-agent communication.
• Monitor daily and weekly KPI metrics across channels, delivering detailed operational reports and insights to the Business Development Lead (G3).

Skills

Channel management

Sales operations

Training delivery

SOP development

KPI analysis

Education

Bachelor's degree in Business/Management/Communications

Job description

• Manage and maximize market penetration across all Channel Dev touchpoints, including inbound, outbound, and field sales channels


• Develop and implement tactical commercial strategies to accelerate sales growth and achieve revenue targets for each channel.


• Design training programs, lead onboarding sessions, and conduct regular coaching to ensure agents possess the required skillsets and maintain strong sales performance.


• Identify bottlenecks and streamline operational workflows to simplify transaction processes and enhance client-agent communication.


• Monitor daily and weekly KPI metrics across channels, delivering detailed operational reports and insights to the Business Development Lead (G3).

Minimum Qualifications

• Bachelor's degree in Business, Management, Communications, or a related field. Minimum 2-3 years of experience in Business Development, Sales Operations, or Channel Management (experience managing field or outbound sales teams is preferred).


• Proven track record of managing and expanding channel penetration across inbound, outbound, and field operations.


• Strong ability to create and execute tactical commercial strategies that directly drive sales conversion and revenue.


• Skilled in delivering training modules, onboarding frontline agents, and building operational SOPs.


• Strong problem-solving skills with a focus on simplifying transaction workflows to improve agent efficiency.


• Preferred: Basic background or experience in product development (e.g., understanding product life cycles, user flow mapping, or basic technical/feature requirements to collaborate better with Product & Tech teams).