Business Development Executive

Super Staff Ai; Jakarta Pusat; On-site; IDR 167,400,000 - 390,600,000; Full time

Job summary

Super Staff Ai in Jakarta is seeking a proactive B2B sales leader to own the full sales cycle for Omnichannel, CPaaS, CCaaS, or CX software. You will identify client needs, craft compelling proposals, and drive revenue growth through new and expanding opportunities.

You will manage the sales pipeline, coordinate with Engineering for API integrations, onboard new clients, and gather user feedback to shape the product roadmap. Strong CRM and negotiation skills are essential.

Qualifications

• 2+ years of B2B sales in Omnichannel/CPaaS/CCaaS/CX software.
• Proven enterprise sales experience with quotas.
• Strong knowledge of messaging channels and API integrations.
• Experience with CRM forecasting and pipeline management.

Responsibilities

• Own the full sales cycle from prospecting to deal closure.
• Identify client needs and craft value-driven omnichannel solutions.
• Drive revenue growth and hit MRR/ARR targets.
• Build a strong sales pipeline and maintain CRM data.
• Lead onboarding and coordinate with Engineering/Operations for API integrations.
• Engage early users to drive platform adoption and collect feedback.
• Monitor market trends to inform pricing and positioning.

Skills

Enterprise sales

Outbound prospecting

Product demos

Negotiation

Proposal writing

CRM expertise

Cross-selling

Upselling

Onboarding

API coordination

Tools

Salesforce

HubSpot

Job description

• Own the full sales cycle: proactive outbound prospecting, pitching, product demos, negotiation, and deal closure.
• Identify client needs to craft value-driven omnichannel solutions. Prepare compelling proposals, Proof of Concept (PoC) scenarios, presentations, and commercial offers.
• Drive revenue growth to hit MRR/ARR targets through new client acquisition, upselling (e.g., adding messaging channels or AI chatbots), and cross-selling initiatives.
• Build and manage a strong sales pipeline through active client outreach. Maintain accurate CRM documentation, ensure a healthy SQL pipeline, and participate in relevant tenders.
• Lead new client onboarding and ensure smooth collaboration with internal teams (Engineering, Operations, etc.) for API integrations and successful product deployment.
• Communicate regularly with early users to ensure platform adoption and gather critical feedback to shape the product roadmap.
• Monitor conversational commerce trends and competitor activities to help management refine pricing and market positioning.

Requirements

• 2+ years of B2B sales experience specifically in Omnichannel, CPaaS, CCaaS, or CX software solutions.
• Proven ability to manage complex enterprise sales cycles and consistently hit or exceed revenue quotas.
• Accustomed to independently conducting outreach and lead generation through research and cold approaches.
• Proven experience in preparing proposals, media plans, and solution-based selling.
• Strong understanding of digital messaging channels (WhatsApp Business API, etc.), ticketing systems, and API integrations.
• Excellent negotiation, presentation, and analytical skills, with the ability to translate technical features into business value.
• Hands-on proficiency with CRM software (e.g., Salesforce, HubSpot) for pipeline forecasting.