Senior Business Development Associate

PT Ruang Raya Indonesia (Ruangguru); Jakarta Pusat; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

PT Ruang Raya Indonesia (Ruangguru) is seeking a proactive Business Development professional to manage channel penetration across inbound, outbound, and field sales touchpoints. You will develop and implement tactical commercial strategies to accelerate growth and achieve revenue targets for each channel.

You will design training programs, onboard frontline agents, and build SOPs while identifying bottlenecks to streamline workflows and improve agent efficiency.

Qualifications

• Bachelor’s degree in Business, Management, Communications, or related field.
• 2–3 years of experience in Business Development, Sales Operations, or Channel Management; field or outbound sales exposure preferred.
• Proven track record in expanding channel penetration across inbound, outbound, and field operations.
• Ability to create and execute tactical commercial strategies that drive sales conversion and revenue.
• Experience delivering training modules, onboarding frontline agents, and building SOPs.
• Strong problem-solving skills to simplify transaction workflows and improve agent efficiency.

Responsibilities

• Manage and maximize market penetration across all Channel Dev touchpoints (inbound, outbound, field).
• Develop and implement tactical commercial strategies to accelerate sales growth and hit revenue targets per channel.
• Design training programs, lead onboarding sessions, and coach agents to maintain high performance.
• Identify bottlenecks and streamline workflows to simplify transactions and improve client-agent communication.
• Monitor KPI metrics daily/weekly and report insights to the Business Development Lead.

Skills

Channel management

Sales operations

Training & coaching

SOP development

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree

Job description

1. Manage and maximize market penetration across all Channel Dev touchpoints, including inbound, outbound, and field sales channels

2. Develop and implement tactical commercial strategies to accelerate sales growth and achieve revenue targets for each channel.

3. Design training programs, lead onboarding sessions, and conduct regular coaching to ensure agents possess the required skillsets and maintain strong sales performance.

4. Identify bottlenecks and streamline operational workflows to simplify transaction processes and enhance client-agent communication.

5. Monitor daily and weekly KPI metrics across channels, delivering detailed operational reports and insights to the Business Development Lead (G3).

Requirements

1. Bachelor’s degree in Business, Management, Communications, or a related field. Minimum 2–3 years of experience in Business Development, Sales Operations, or Channel Management (experience managing field or outbound sales teams is preferred).

2. Proven track record of managing and expanding channel penetration across inbound, outbound, and field operations.

3. Strong ability to create and execute tactical commercial strategies that directly drive sales conversion and revenue.

4. Skilled in delivering training modules, onboarding frontline agents, and building operational SOPs.

5. Strong problem-solving skills with a focus on simplifying transaction workflows to improve agent efficiency.

6. Preferred: Basic background or experience in product development (e.g., understanding product life cycles, user flow mapping, or basic technical/feature requirements to collaborate better with Product & Tech teams).

Location

Company Size

Culture

Energetic

Here, we work together to make the dream work

Adaptable

Our team is flexible and resilient in the face of adversities

Progressive

Continuous ambition for progress and finding the best means to make it happen