Senior Account Manager

Study Group Australia; Jakarta Pusat; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Study Group seeks an account management professional in Indonesia to manage a portfolio of partner agents and position the Study Group UK, US, and Bellerbys Portfolio as the provider of choice for Higher Education programs. The role focuses on building relationships, meeting sales KPIs, and collaborating with a network of partners.

You will lead development and execution of sales account plans, manage pipeline, and recruit new agents while coordinating with product sales and marketing to

Qualifications

• Experience in sales/account management
• Strong relationship-building and communication
• Ability to recruit and onboard agents

Responsibilities

• Development and execution of sales account plans
• Pipeline Management – Lead Generation and Conversion
• Work with product sales and marketing to identify market trends and opportunities for student recruitment
• Manage a strong partner network, ensuring adherence to SLAs to improve customers' satisfaction
• Recruit new agents and onboard them
• Represent Study Group and our brands at exhibition and recruitment events
• Identify partner growth opportunities and risk profile – active management
• Provide high-quality product and process training to agents
• Monitor competitor activity enabling greater in-market competitor awareness and analysis

Job description

This position is an account management role managing a portfolio of partner agents. The key deliverable is to build and maintain relationships with the agents to position Study Group's UK, US and Bellerbys Portfolio as the provider of choice of Higher Education programs. This entails meeting performance indicators related to sales and various other KPIs, all while fostering valuable collaboration with the network of partners.

Key responsibilities

• Development and execution of sales account plans
• Pipeline Management – Lead Generation and Conversion
• Work alongside product sales and marketing to understand and identify market trends and opportunities for student recruitment
• Manage a strong partner network, ensuring adherence to SLAs to improve customers' satisfaction
• Recruit new agents and onboard them
• Represent Study Group and our brands at exhibition and recruitment events
• Identify partner growth opportunities and risk profile – active management
• Provide high-quality product and process training to agents
• Monitor competitor activity enabling greater in-market competitor awareness and analysis

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