Senior Account Manager

Study Group International; Jakarta Pusat; On-site; IDR 150,000,000 - 210,000,000; Full time

Job summary

Study Group International is seeking an Account Manager to oversee a portfolio of partner agents, building strong relationships and positioning Study Group’s UK, US and Bellerbys portfolio as the provider of choice for higher education programs.

In this full-time role in Indonesia, you will develop sales account plans, manage pipeline, recruit and onboard agents, and collaborate with product, sales and marketing to spot market opportunities while ensuring SLAs and high partner satisfaction.

Qualifications

• B2B or Channel Sales experience claimed or preferred.
• Knowledge of international education systems.
• Cold calling experience preferred.
• Customer-service oriented with a consultative selling approach.
• Strong organizational skills and ability to meet deadlines and targets.
• Ability to work independently and as part of a team.

Responsibilities

• Development & execution of sales account plans
• Pipeline Management – Lead Generation and Conversion
• Work with product, sales and marketing to identify market trends and opportunities for student recruitment
• Capable of managing a strong partner network and ensuring SLAs for customer satisfaction
• Recruit new agents and onboard them
• Represent Study Group at exhibitions and recruitment events
• Identify partner growth opportunities and active risk management
• Provide high-quality product and process training to agents
• Monitor competitor activity for market awareness and analysis

Skills

B2B sales

Channel sales

Relationship management

Customer service

Organizational skills

Cold calling

Job description

Contract type:Full Time – Permanent
Location: Indonesia.

ABOUT THE ROLE:

This position is an account management role managing a portfolio of partner agents. The key deliverable is to build and maintain relationships with the agents to position Study Group’s UK, US and Bellerbys Portfolio as the provider of choice of Higher Education programs. This entails meeting performance indicators related to sales and various other KPIs, all while fostering valuable collaboration with the network or partners.

• Development & execution of sales account plans
• Pipeline Management – Lead Generation and Conversion
• Work alongside product sales and marketing to understand and identify market trends and opportunities for student recruitment
• Capable of managing a strong partner network, ensuring adherence to SLAs to improve customers' satisfaction
• Recruit new agents and onboard them
• Represent Study Group and our brands at exhibition and recruitment events
• Identify partner growth opportunities and risk profile – active management
• Provide high-quality product and process training to agents
• Monitor competitor activity enabling greater in-market competitor awareness and analysis.

ABOUT YOU:

• B2B or Channel Sales experience preferred
• Knowledge of international education systems
• Cold calling experience preferred
• Customer-service orientated and consultative approach to selling
• Strong organisational skills and demonstrated ability to meet deadlines and targets
• Ability to work independently and as part of a team

ABOUT US:

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguardingand recognisesits importance in enabling the best possible student experience and outcomes. Forsuccessful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see ourPrivacy Policy.