Security CX: Customer Success Architect

Cisco; Jakarta Pusat; On-site; IDR 1,072,577,761 - 1,608,866,642; Full time

Job summary

Cisco is seeking a Customer Success Specialist based in Jakarta Pusat. In this role, you will act as a strategic advisor and technical expert, leading customer engagements to drive measurable business value. You'll work closely with clients to enhance product adoption and overall satisfaction.

The ideal candidate will have strong technical knowledge, especially in security solutions, and a background in technical consulting. This is an opportunity to impact customer experiences significantly and contribute to product development.

Qualifications

• 7–10+ years in technical consulting or customer-facing security roles.
• Proven ability to drive product adoption.
• CISSP or CISM preferred; CCIE suggested.

Responsibilities

• Lead workshops tailored to customer needs.
• Accelerate value realization through adoption frameworks.
• Guide strategic decisions and manage customer expectations.

Skills

Expert knowledge of Cisco Secure Access, Umbrella, DUO, ISE

Practical experience with XDR/SNA and advanced firewall capabilities

Experience in technical consulting or security-focused roles

Ability to transition customers to advanced security features

Education

Bachelor’s degree in Engineering or Computer Science

Master’s degree preferred

Tools

Cisco Secure Access

Cisco Umbrella

Cisco DUO

Cisco ISE

Cisco Next Generation Firewall

Job description

Cisco is seeking a Customer Success Specialist based in Jakarta Pusat. In this role, you will act as a strategic advisor and technical expert, leading customer engagements to drive measurable business value. You'll work closely with clients to enhance product adoption and overall satisfaction.

The ideal candidate will have strong technical knowledge, especially in security solutions, and a background in technical consulting. This is an opportunity to impact customer experiences significantly and contribute to product development.